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Bugs on report for what'app appli


Cedric E

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Hello, 

My daughter use what's app on her mobile with Kasperky safe kid,

I see that report indicate usage for 8h of what's app whereas she used it less than 1h,

did someone look at that ? 

it seems that is not all days there is this issue.. 

Thanks.

Cedric.

Edited by Cedric E
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12 hours ago, Cedric E said:
  1. My daughter use what's app on her mobile with Kaspersky safe kid, 
  2. I see that report indicate usage for 8h of what's app whereas she used it less than 1h, 
  3. it seems that is not all days there is this issue.. 
  • did someone look at that? 

Hello @cedric

Welcome!

  • ?KSK Reports the time the app is active, was WhatsApp actually active for only one hour; meaning after your daughter finished using WhatsApp, does she close/end it fully, or does she leave it running in the background? 
  • ?We're testing, but, because it's reported as an intermittent issue, it will take some time, while you're waiting, please help us with the following:
  1. Android manufacturer name (e.g. Samsung, Huawei, Oppo etc.) & OS version, open (phone) Settings, scroll to the bottom, select About
  2. KSK version, open KSK, select About
  3. Sometimes, for intermittent issues, it helps to uninstall & clean install the software, has that been done? IF "no", please proceed as follows:
  4. Backup WhatsApp Chats (note, not a mandatory step, it's up to you/your daughter if she wishes to do this step).
  5. Uninstall WhatsApp go to Settings, select Apps, select WhatsApp, select Uninstall -> allow the process to complete? 
  6. Power OFF the phone & leave it OFF for 2minutes, power ON, login.
  7. Uninstall KSK, follow the documentation & allow the process to complete:
  8. Power OFF the phone & leave it OFF for 2minutes, power ON, login. 
  9. From GooglePlayStore, download a new KSK installer. 
  10. Install KSK, make sure all permissions are granted?
  11. Check the KSK rules, you've previously applied (for your daughter)? 
  12. Retest the KSK/WhatsApp Report discrepancy

Please share the outcome with the Community & we'll update the topic with the test results as soon as they're available. 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
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