Blue Screen of Death Windows 11 due to Kaspersky Free application clashing with graphic drivers.

[Milan_29_11]

Processor    Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz (2.30 GHz)
Installed RAM    16.0 GB (15.8 GB usable)
Edition    Windows 11 Home Single Language
Version    24H2
Installed on    ‎10-‎09-‎2025
OS build    26100.6725
Experience    Windows Feature Experience Pack 1000.26100.253.0

NVIDIA System Information report created on: 10/22/2025 15:47:13
System name: 

[Display]
Operating System:    Windows 10 Home Single Language, 64-bit
DirectX version:    12.0 
GPU processor:        NVIDIA GeForce MX250
Driver version:        511.69
Driver Type:        DCH
Direct3D feature level:    12_1
CUDA Cores:        384 
Core clock:        936 MHz 
Memory data rate:    6.01 Gbps
Memory interface:    64-bit 
Memory bandwidth:    48.06 GB/s
Total available graphics memory:    10139 MB
Dedicated video memory:    2048 MB GDDR5
System video memory:    0 MB
Shared system memory:    8091 MB
Video BIOS version:    86.08.38.00.9F
IRQ:            Not used
Bus:            PCI Express x4 Gen3
Device Id:        10DE 1D52 1A0F1043
Part Number:        2902 0000

[Components]

nvui.dll        8.17.15.1169        NVIDIA User Experience Driver Component
nvxdplcy.dll        8.17.15.1169        NVIDIA User Experience Driver Component
nvxdbat.dll        8.17.15.1169        NVIDIA User Experience Driver Component
nvxdapix.dll        8.17.15.1169        NVIDIA User Experience Driver Component
NVCPL.DLL        8.17.15.1169        NVIDIA User Experience Driver Component
nvCplUIR.dll        8.1.940.0        NVIDIA Control Panel
nvCplUI.exe        8.1.940.0        NVIDIA Control Panel
nvWSSR.dll        30.0.15.1169        NVIDIA Workstation Server
nvWSS.dll        30.0.15.1169        NVIDIA Workstation Server
nvViTvSR.dll        30.0.15.1169        NVIDIA Video Server
nvViTvS.dll        30.0.15.1169        NVIDIA Video Server
nvLicensingS.dll        6.14.15.1169        NVIDIA Licensing Server
nvDevToolSR.dll        30.0.15.1169        NVIDIA Licensing Server
nvDevToolS.dll        30.0.15.1169        NVIDIA 3D Settings Server
nvDispSR.dll        30.0.15.1169        NVIDIA Display Server
nvDispS.dll        30.0.15.1169        NVIDIA Display Server
PhysX        09.21.0713        NVIDIA PhysX
NVCUDA64.DLL        30.0.15.1169        NVIDIA CUDA 11.6.106 driver
nvGameSR.dll        30.0.15.1169        NVIDIA 3D Settings Server
nvGameS.dll        30.0.15.1169        NVIDIA 3D Settings Server

 

Version of your operating system is attached as specified

 

Kaspersky Free version with all required indepth details attached as a zip file for refernce using the utility GetSystemInfo.exe from kaspersky support providing all the needed information for debugging.   Please find the link to one drive (link removed due to privacy matters)

 

Dear kaspersky team,

i had been facing consant device crash on my windows 11 laptop since the past 1.5 months and after weeks of trying to find the root cause i came to know it was due to internal clash between the graphics drivers and the kaspersky related drivers , removing the drivers of the graphics card only did solve the issue temproarily but was still persistent and frequent but the root cause which was fixed was to to uninstall kaspersky using kavremvr.exe which removed kaspersky entirely and has fixed this issue permanently . The kaspersky support asked me to use GetSystemInfo.exe for debug logs for which i had to again re-install the software and as usual it started creating the crashing issue all over again, the support team denied help due to me being user with the Kaspersky Free product.

The blue screen of death has the following error codes causing the device to crash very frequently 

--->KERNEL_MODE_HEAP_CORRUPTION        BAD_POOL_CALLER (0xC2)

 I have discussed with microsoft support to debug my MiniDump Files and it also pointed out a clash between kaspersky service and the graphics driver , you can find the discussion forum attached here --->https://learn.microsoft.com/en-us/answers/questions/5578020/facing-kernel-mode-heap-corruption-bad-pool-caller?page=1#answer-12282839
 

 I request kaspersky to go through this serious bug which affects both paid( i also have paid version on my family devices) and non paid users(which is me) and fix this serious flaw affecting many systems and to improve its customer experience.

Thank you,

Regards 

Milan L S

 

[AlexeyK]

1 час назад, Milan_29_11 сказал:

I request kaspersky to go through this serious bug which affects both paid( i also have paid version on my family devices) and non paid users(which is me) and fix this serious flaw affecting many systems and to improve its customer experience.

A full memory dump (not minidump) is required to investigate the causes of the issue. If, as you claim, there are the same problems on devices with a paid subscription, just provide support service with data from them.

[Flood and Flood's wife]

2 hours ago, Milan_29_11 said:

• Edition    Windows 11 Home Single Language, Version 24H2, OS build 26100.6725
• Experience   Windows Feature Experience Pack 1000.26100.253.0
• Installed on    ‎10-‎09-‎2025

The blue screen of death has the following error codes causing the device to crash very frequently 

--->KERNEL_MODE_HEAP_CORRUPTION        BAD_POOL_CALLER (0xC2)

 

Hello @Milan_29_11, 

1. Also, confirm Windows 11, 24H2, OS build 26100.6725 & Experience Windows Feature Experience Pack 1000.26100.253.0 are *not* Preview?

• Noting Kaspersky does not support Preview, Beta, Canary nor any OS in any development cycle. 
• And, to protect (your) privacy & security, data, logs & traces cannot be submitted to the Kaspersky Community portal. 

Thank you🙏
Flood🐳+🐋

[AlexeyK]

1 час назад, Flood and Flood's wife сказал:

1. are *not* Preview?

• Noting Kaspersky does not support Preview, Beta, Canary nor any OS in any development cycle. 

You are confusing preview versions of the OS and cumulative update preview versions (available via Windows Update). In the second case, there are no support restrictions.

[Milan_29_11]

On 10/22/2025 at 6:05 PM, AlexeyK said:

A full memory dump (not minidump) is required to investigate the causes of the issue. If, as you claim, there are the same problems on devices with a paid subscription, just provide support service with data from them.

yes i understand it now a deeper analyis of the cause of issue is required to understand the root problem triggering this BSOD to occur. 

Quote

here are the same problems on devices with a paid subscription

 

i have the kaspersky internet security AV on my old family laptop which runs windows 10 without any dedicated GPU and therefore i assume this is not affecting it but since most devices run windows 11 along with dedicated NVIDIA GPUs , this driver conflict might be a problem faced by multiple kaspersky users due to the same core security components being used for both paid and free users , which i wanted to bring it to notice for kaspersky team to go through it and analyse and fix this bug affecting its customers.🙂

and yes regarding to the updates installed , i have not enabled windows insider program or opted into latest updates as soon as they get rolled out.

 

i have attached the recent updates installed which was after re-installing my windows 11 nearly a month ago to check if it would solve this issue 

As mentioned cumulative update preview is installed and not the preview version as seen in the screenshot provided

[Flood and Flood's wife]

6 minutes ago, Milan_29_11 said:

yes i understand it now a deeper analyis of the cause of issue is required to understand the root problem triggering this BSOD to occur. 

i have the kaspersky internet security AV on my old family laptop which runs windows 10 without any dedicated GPU and therefore i assume this is not affecting it but since most devices run windows 11 along with dedicated NVIDIA GPUs , this driver conflict might be a problem faced by multiple Kaspersky users due to the same core security components being used for both paid and free users , which i wanted to bring it to notice for kaspersky team to go through it and analyse and fix this bug affecting its customers.🙂

Hello @Milan_29_11, 

Thank you for posting back & some of the information!

For the type of issue being described Kaspersky needs to allocate resources to investigate, that often starts with analysing data from an impacted machine/s, that requires you to submit a request to Kaspersky Customer Service,  https://support.kaspersky.com/b2c#contacts - select Email, fill in the template as shown, provide a *detailed history*;  IF any data is required support will guide you:     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Berny]

@Milan_29_11

For BSODs caused by Kaspersky we always refer to Kaspersky Technical Support e.g.