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ASUS's program cannot load when KIS latest database update


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Posted

After update the KIS database yesterday My ASUS Program can't load on start up.
- AI Suite 3 not load. it show in this photo and I try to uninstall or re install but cannot. it show AsIO3.sys error. Try to setup new windows it work but when I install KIS and update the latest update it still have problem. I uninstall the KIS the AI Suite 3 it can work, load on start up no error.
- Armoury Crate can not found motherboard. sometime it show the device menu but when I click it look like not responding and Aura Sync menu cannot found the motherboard. I try to uninstall and reinstall but not work but when I uninstall KIS the Armoury Crate found my motherboard and found in Aura Sync menu.

AISuite3.png

  • Like 7
Posted

My ASUS SUITE III Program can't load on start up. HELP I NO CAN CONTROL FAN

  • Like 4
mateusz1807
Posted

I don't think this is a kaspersky problem. Even after removing the antivirus I am unable to reinstall the Asus software. AI Suite and Armoury Crate don't work

  • Like 1
Posted
No!!! After uninstalling KIS and restarting the PC, the Asus Suite program started working again !!!!!!!!
  • Like 1
mateusz1807
Posted

I tried it and it didn't work for me. Even without KAV I cannot install Ai Suite again and Armoury Crate does not detect any device

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Posted

Same problem, last update Kaspersky base ruined asus Ai Suite

  • Like 2
Posted

Similar story here with Asus Aura. Before installing Kaspersky (had just rebuilt OS) Asus Aura (from within armory crate) can detected my video card, motherboard and case LEDS.

After I install Kaspersky, it only finds the video card, leaving me unable to to turn off or adjust the lights. Hopefully they address the issue shortly. 

  • Like 2
Posted

Hi all!

We are analysing this problem. Thank you.

  • Like 9
  • Thanks 2
Posted

Same here... Reinstalled Windows 10 because I thought the latest windows updates caused the problem...

Armory crate doen't work properly, AI Suite doesn't launch at all (ASUS Com Service constantly crashing)...

Only disabling KIS doen't help, but completely uninstalling KIS resolves all issues...

  • Like 1
Posted

Same here, After uninstalling KIS I'm able to install and launch AI Suite III

disabling KIS doen't help. FIX IT!!!!!

Posted

I can absolutely confirm there is a conflict between kaspersky total security and armoury crate.  Only completely uninstalling kaspersky allows armoury crate to detect my motherboard.  When installed it only detects the graphics card and memory.  This is nonsense.  Pretty sure 99% of us are going to want to control our RGB lighting and look for AV software elsewhere...  

Posted

I have the same exact issue, started yesterday. Kaspersky Internet Secutiry. Armoury Crate started to behave weird, no possibility su control fans. And AI Suite 3 gave the same error messages at startup and refuses to start up when manually retrying.

You really need to fix this right away.

Posted

I also confirm the conflict wits KIS. I uninstalled the antivirus and Ai suite starts working again. 

It is frutrating.  I spend two days to find this the error. I uninstalled KIS and now I am unprotected.  Please fix this issue. 

Posted

Well this worked 100% for me as well!!! After fighting with it for two days. Please please fix this!

thiagoramos
Posted

I have the same problem. Armory Crate doesn't detect my motherboard. Only detects the graphics card and memory. Without KIS works fine but when i install kaspersky internet security it crashes again. 

 

sa.png

thiagoramos
Posted
  On 6/25/2022 at 1:03 AM, pal9000 said:

I can absolutely confirm there is a conflict between kaspersky total security and armoury crate.  Only completely uninstalling kaspersky allows armoury crate to detect my motherboard.  When installed it only detects the graphics card and memory.  This is nonsense.  Pretty sure 99% of us are going to want to control our RGB lighting and look for AV software elsewhere...  

Expand  

it's true. i have the same problem. when kaspersky internet security is intalled in my pc armory crate only detects the graphics card and memory, not detect my motherboard.

help...!!!

  • Like 1
Sindrahierrel
Posted

Same Here, Now my armoury crate doesnt see my motherboard after kaspersky update

  • Like 1
Posted

Same problem here... ASUS Com Service (atkexComSvc.exe) unable to start with KIS installed.

  • Like 1
Posted

I also have the same problem, motherboard and LED not available, temperature, fan rpm, voltage, and other info not available replaced by a 0

Immagine 2022-06-25 203213.png

Immagine 2022-06-25 203240.png

Posted
 
please fix asus alsuit 3 can't run after updating the database...
Posted

i am facing the same problem i get the same error messages with Kaspersky Total Security installed, i uninstalled AI Suite 3 and when i try to reinstall setup does not start

Posted

Danila T,  do you have any feedback for us?

  • Like 1
Posted

Same here:

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Prof. Dr. Mufit Toparlak
Posted

Armory Crate and Aura Sync don't see my Asus Maximus XI APEX motherboard. AiSuite 3 stopped working after KB5014699 Windows Update. I haven't tried uninstalling Kaspersky Total Security 2021. People who have tried it on the forum say it's fixed. I want this problem to be investigated by you as well. I have reported this bug to Asus UK. They are also examining. I want Kaspersky to eliminate this problem if it is caused by you. Asus asked me to type sfc /scannow command via CMD to maybe fix the problem. Then it asked me to uninstall and reinstall the AiSuite 3 program. But none of these procedures worked.

AiSuite 3 atkexCom.axdata Error.png

AiSuite 3 Dipawaymode Error.png

AiSuite 3 3.00.52 Uninstaller.png

Armoury Crate-Aura Sync is not showing my Motherboard.png

CMD sfc scannow proceed.png

After CMD sfc scannow proceed.png

Posted

The problem as nothing to do with latest windows10/11 updates.

C:\Program Files (x86)\ASUS\AXSP\4.02.12\atkexComSvc.exe ---> this service is "killed" by latest Kaspersky databases.

Other ASUS services are also affected.

The services are needed for the correct start of AI Suite, Aura Sync and Armoury Crate, so nothing from ASUS runs well with Kaspersky software installed. 

THIS IS A "MAJOR Critical Problem" and all efforts to solve this quickly should be implemented urgently. 

As I said before, the total removal of Kaspersky solves the problem. So the problem was generated from changes in Kaspersky products. It's a Kaspersky problem, not ASUS or Microsoft.

 

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