Apple Purchase Request Notifications not working with Safe Kids installed

[Bahusafoo]

Device: Apple iPhone 8

iOS Version: 16.7.2

Safe Kids Version: 1.99.0

 

This is a bug with the safe kids app.  I've reported to Kaspersky already, just letting others know as well.

I'm able to recreate this by factory resetting my daughter's iphone 8.  Setting up a child's account in a family group, with purchase requests turned on causes me to be notified and need to approve/deny any app downloads she attempts from her device.  

Once I install the Safe Kids app, I stop receiving purchase request notifications for her account.  There are no error messages, it simply stops sending the notifications to the parent's device.  Other apple devices without safe kids installed continue to send purchase request notifications.

[Flood and Flood's wife]

6 hours ago, Bahusafoo said:

Device: Apple iPhone 8, iOS Version: 16.7.2, Safe Kids Version: 1.99.0

This is a bug with the safe kids app.  I've reported to Kaspersky already, just letting others know as well.

I'm able to recreate this by factory resetting my daughter's iphone 8. (1) Setting up a child's account in a family group , with purchase requests turned on causes me to be notified and need to approve/deny any app downloads she attempts from her device.  

Once I install the Safe Kids app, I stop receiving purchase request notifications for her account.  There are no error messages, it simply stops sending the notifications to the parent's device.  Other apple devices without safe kids installed continue to send purchase request notifications.

Hello @Bahusafoo

Welcome!

Thank you for theinformation!

1. Just for our understanding, does: 'Setting up a child's account in a family group' mean: Set up Family Sharing? 

Please post back? 

Thank you🙏
Flood🐳+🐋

[Bahusafoo]

Correct, this is Apple's built-in family controls.  

Phone A (Parents phone) has parent's apple ID logged in.  Phone B has child's apple ID logged in.  Purchase approval is enabled for the child's Apple ID.  Child tries to download a new app from the app store - notification for approval is sent to parent's device.

After installing Safe Kids application, when a child tries to download a new app from the app store, the notification is never sent to the parent's device.

[Flood and Flood's wife]

49 minutes ago, Bahusafoo said:

Correct, this is Apple's built-in family controls.  

Phone A (Parents phone) has parent's apple ID logged in.  Phone B has child's apple ID logged in.  Purchase approval is enabled for the child's Apple ID.  Child tries to download a new app from the app store - notification for approval is sent to parent's device.

After installing Safe Kids application, when a child tries to download a new app from the app store, the notification is never sent to the parent's device.

Hello @Bahusafoo, 

Thank you for the information!

Our understanding & what we've identified from previous interactions with other Community members is that KSK & Apple Family Group Sharing are not compatible, it's good you've logged the issue with the Kaspersky team -> please keep the Community updated with the outcome when it's available? 

Thank you🙏
Flood🐳+🐋

Edited November 20 by Flood and Flood's wife
Grammar