App not sending info on mobile activity

[Emad]

Hi,

 

the Kids safe app stopped sending activity details, I tried to reinstall and it worked for two days after reinstallation then it stopped giving activities monitoring again. any clue?

Regards,

Emad

[Emad]

When I restart the mobile, it worked andsent the activities again.

I allowed the app to be running in the back ground and exclude it from power management as requested during installation, anything can be done farther?

 

[Flood and Flood's wife]

The Kids safe app stopped sending activity details, I tried to reinstall and it worked for two days after reinstallation then it stopped giving activities monitoring again. any clue?

When I restart the mobile, it worked and sent the activities again. I allowed the app to be running in the back ground and exclude it from power management as requested during installation, anything can be done farther? 

 

Hello @Emad, 

Welcome back! 
Please share with us: 

1. Android manufacturer name?
2. Android OS version, open phone Settings, scroll down to About or About phone? 
3. KSK version, open KSK, select About? 
4. Which store was KSK installed from: Google Play Store, Huawei AppGallery or another app store? 
5. Are all activity monitoring details stopped? 
6. Which device OS is KSK installed on for your child? 
7. Is KSK Premium or Free? 

Please let us know? 
Thank you🙏
Flood🐳 +🐋

Resource:

Tutorial by @Danila T. Read before you create a new topic!

[Emad]

Hello,

 

1- Honor PE-TL10

2- Android 6

3- 1.60.0.8

4- Google Play

5- Yes

6- Android 6

7- Premium

 

anyway, it now return to send activities after restart, till now the issue didn’t occur again.

 

Regards,

Emad

 

[Emad]

Hi,

 

this app stop sending info happened every few days, I have to keep restarting the device everyday, anyone else faced and solved this?

 

Regards

Emad

[Flood and Flood's wife]

Hi, this app stop sending info happened every few days, I have to keep restarting the device everyday, anyone else faced and solved this? Regards Emad

Hello @Emad, 

Thank you for posting back!

1. Which power management options are enabled on the Honor PE-TL10? 
2. Log a case with Kaspersky Technical Support, fill in Application malfunction, Other template; Support may request Logs & other data, they will guide you:

• After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
• Please share the outcome with the Community? 

Thank you🙏
Flood🐳 +🐋