Antivirus only allows one device now

[azucena]

Hello!

 

I just renewed my license on my desktop and wanted to include it to my laptop, i was able to have two of my own devices with the same license/activation code.  But it is not letting me and i noticed that when i go to My Kaspersky under Subscriptions it says "one year protection for one device"  

Is this accurate?  When did this change please? 

Any help or comments would be appreciated. 

[Flood and Flood's wife]

6 hours ago, azucena said:

I just renewed my license on my desktop and wanted to include it to my laptop, i was able to have two of my own devices with the same license/activation code.

when i go to My Kaspersky under Subscriptions it says "one year protection for one device"  

1. Is this accurate?  When did this change please? 

Hello @azucena, 

Welcome back!

The Community has no access to your private information, no-one is able to see what subscription you had previously; please log a support request; support will be able to give accurate advice, based on your previous & new license; on the support page, select either Chat or Email, then fill in, Activation & License issues, Other, template. 

Please share the outcome, with the Community, when it's available? 

Thank you?
Flood?+?

Edited November 10, 2022 by Flood and Flood's wife