Android Phone

[Grimble]

Good morning, can anyone inform me what version I get on my android phone (POCO F3) I have purchased Premium for five devices but phone will on show free version, thank you

[Flood and Flood's wife]

27 minutes ago, Grimble said:

can anyone inform me what version I get on my android phone (POCO F3) I have purchased Premium for five devices but phone will on show free version

Hello @Grimble, 

Welcome!

On the Kaspersky app - Profile page - it should show the following: My Kaspersky Account & your email address, Premium, Protect up to 5 devices, Settings, About: selecting About should show Version 11.95.4.9377 or higher. 

1. From the Profile page, have (you) selected the 3 vertical dots beside My Kaspersky Account & your email address & then signed into (your) My Kaspersky Account? 

?The Kaspersky app needs to synchronize with (your) My Kaspersky Account to pick up the license details?

Please post back? 

Thank you?
Flood?+?

Edited February 19, 2023 by Flood and Flood's wife
added ​ ?The Kaspersky app needs to synchronize with (your) My Kaspersky Account to pick up the license details? ​

[Grimble]

Thank you, I have used the email link and the QR scanner link, neither work. I have even deleted the app and reinstalled. I will try above, many thanks.

Edited February 22, 2023 by Grimble
Added

[Flood and Flood's wife]

Hello @Grimble,

You're most welcome!

These images may help guide you, click on each one to enlarge; (your) subscription will show Premium, not Plus. 

      

 

If you get stuck, please post back? 

Thank you?
Flood?+?

[Grimble]

Well tried these, deleted app again, still will not sync. I used to have toatl security and renewed to premium. Thank you for your help.

[Flood and Flood's wife]

On 2/23/2023 at 8:07 PM, Grimble said:

Well, tried these, deleted app again, still will not sync. I used to have total security and renewed to premium. 

Hello @Grimble, 

Apologies for delay responding?

Thank you for updating the Community!

1. Before installing Premium, was Kaspersky Total Security removed? 
2. Read: Subscription & Account.
3. When Kaspersky Premium was installed on the POCO F3, were all the permissions granted? 
4. Check: Hardware and software requirements? 
5. Read & follow (again if necessary): Install the app. 
6. Read: Kaspersky app for Android - Known issues. 
7. IF the issue persists, please log a request with Kaspersky support, so a dedicated resource can be allocated to look at it. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Activation & License issues, How to activate for the first time template (refer our image as a guide); please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you

Any questions or concerns, please do not hesitate to post back?

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

[Grimble]

I contacted support, tried various solutions none appeared to work, then just loaded, did not do antthing different, so I do not know the answer, all working OK. Thank you for everyone who helped.