Always says "No web activity detected during last month."

[xerxesb]

Hi.

 

I'm trialling Kaspersky safe kids on my child's MacBook Pro. whenever I try to observe the websites that he's visited, the website just has the same message "No web activity detected during last month.”. I know for certain that there has been web traffic because I tested it myself and browsed a few websites, none of which show up

 

Hoping you could explain why or help me fix it?

Thanks

[Flood and Flood's wife]

Hello  @xerxesb,

Welcome!

View reports on all websites visited by your child is available in KSK Premium. 

Thank you🙏

KSK for MAC - Compare free and premium versions of the application

KIS MAC Library

[xerxesb]

Hi @FLOOD . Thanks for taking the time to reply.

 

I am currently trialling the premium subscription. I am in day 2 of the 7 day trial, and that's why I was expecting to see it.

 

So the only way to see the reports while trialling is to purchase one month of premium?

 

Thanks

[Flood and Flood's wife]

Hello @xerxesb,

“Trialing” Premium subscription “should” give access to all features during the trial period. 

Just to confirm, (looking at my images), have you set up KSK similar to this? Note: (To test) KSK Web Activity Reports, I’ve marked some www categories “forbidden” to force alert events:

 

Notifications

Web Activity Search Settings

Restrictions for Website Categories

Forbid access to wikipedia.org, result = access BLOCKED, notification sent to parent and logged  in Report.

Child requests “permission” to access wikipedia.org

Please let me know if the KSK Web Activity Reports are still blank?

Thank you 

[xerxesb]

Ah ok. I see now. I was trying to do it from the iOS app.

 

It looks like the report details are only available on the web portal.

 

That's a shame...I wish the app had the same richness in reports because the website is really slow to load and navigate around.

 

Anyway thanks for your help @FLOOD - that solved it for me. :)

[Flood and Flood's wife]

Hello @xerxesb,

You’re very welcome and thank you for replying🙏 . 

Even tho the “solution” is not what you need, at least we know there’s not an issue with your device and KSK. 

I agree, the portal is clunky, (imo), it won’t get changed in a hurry, unfortunately, Kaspersky have not been at all receptive to improving it😕 .

Best regards.