Additional Payment for Premium

[Pinkpot]

Having already paid an annual subscription for Total Security am surprised to find I must pay a further £19.99 to upgrade to premium which will include Total Security so in effect am paying twice.  Is this fair?

[Berny]

@Pinkpot Welcome. Can you please clarify and  provide more details. 

So, you got a full version KTS license serial xxxxx-xxxxx-xxxxx-xxxxx after your 1st payment

? Now you have to pay a surcharge after you already purchased the premium version ?

FYI , anyway this Forum can’t fix this problem your only option is to contact K-Lab Technical Support :

https://center.kaspersky.com 

After submitting a ticket to K-Lab  you will receive an autoreply with an INC number,

this for further exchanges with a Kaspersky Lab collaborator