Activation error

[Yahya]

I have a subscription for 3 devices, I already used 2.

Today when I tried to add new device I got this error "Activation error" 

I disconnected the device and unistall the software and did it again. But all with same issue.

[Flood and Flood's wife]

Hello @Yahya, 

Welcome!

1. After downloading & installing KIS, are you selecting, Sign into (your) MyKaspersky account, from the KIS app? 
2. What app is the shield, 2nd icon, upper left of the screen? 

Please let us know?

Thank you?

Flood?+?

Resources:

Hardware and software requirements

Installing the app

Uninstalling the app

Edited April 8, 2022 by Flood and Flood's wife
Adding resources

[Yahya]

16 hours ago, Flood and Flood's wife said:

Hello @Yahya, 

Welcome!

1. After downloading & installing KIS, are you selecting, Sign into (your) MyKaspersky account, from the KIS app? 
2. What app is the shield, 2nd icon, upper left of the screen? 

Please let us know?

Thank you?

Flood?+?

Resources:

Hardware and software requirements

Installing the app

Uninstalling the app

Hi, yes I signed in using my account when I tried to added the code without signing in. I got an error there are no connection.

Note: the platform is Windows 10

Regarding your second question, its Adguard app

[subrata dasgupta]

request to active my existing activation code

[Berny]

@subrata dasgupta Welcome.

Can you please provide an error message.