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卡巴斯基反病毒无法打开,并且无法卸载与重装


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Posted (edited)

Hi,我是 windows 10 用户,大概用了卡巴斯基反病毒 Windows 版本一个半月左右,今天突然发现应用界面打不开了,我试了几个手段,但是都没有能够解决问题

1. 卸载,提示错误 1723,windows 安装包出现问题,安装完成所需的某个 DLL 文件无法运行,然后卸载中断

2. 重新使用安装包安装,提示未知问题,无法安装

3. 使用卸载工具安装,提示已经被 windows defender 阻止,powershell 内运行的话是 Program 'kavremvr.exe' failed to run: An error occurred trying to start process 'C:\Users\kagami\Downloads\kavremvr.exe' with working directory 'C:\Users\kagami\Downloads'. Your organization used Device Guard to block this app. Contact your support person for more info.

 

也尝试过进入安全模式,但是还是无法运行卸载工具。

 

请问这个情况有没有什么解决方法呢

 

windows 版本 Windows 10 21H2 19044.1741

卡巴斯基反病毒版本:21.3.10.391

 

2022-06-08 03_19_32-kasper - Programs and Features.png

2022-06-08 03_21_29-Your organization used Windows Defender Application Control to block this app.png

Edited by Kagami
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Posted (edited)

尊敬的用户您好:

关于这个问题-Bug 5664584,请您访问下面的链接,查看是否安装了相关补丁,同时可以根据微软官方的方法进行修复

https://support.microsoft.com/zh-cn/topic/2022-年-5-月-10-日-kb5013943-os-内部版本-22000-675-14aa767a-aa87-414e-8491-b6e845541755   (此更新中的已知问题

 

谢谢

Edited by Yliven
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  • Solution

问题解决了,我的电脑因为要访问公司内网,所以加入了公司管理,然后公司最近通过策略把卡巴斯基给禁用了,但是又不自动帮我卸载

解决方案是,删除 c:\Windows\System32\CodeIntegrity\CiPolicies\Active 下的内容,然后重启系统,在获取新策略的真空期可以做卸载操作

 

多谢两位的帮忙了

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23 minutes ago, Kagami said:

问题解决了,我的电脑因为要访问公司内网,所以加入了公司管理,然后公司最近通过策略把卡巴斯基给禁用了,但是又不自动帮我卸载

解决方案是,删除 c:\Windows\System32\CodeIntegrity\CiPolicies\Active 下的内容,然后重启系统,在获取新策略的真空期可以做卸载操作

 

多谢两位的帮忙了

 

非常感谢您的反馈!

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