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UltraAV is a POS and I'd never buy it. YOU screwed up with the United States and you think you can just install some POS on my computer and say we're even? I would buy Norton or BitDefender before having UltraAV for free. Get that POS off of my computer!

On 9/26/24, Kaspersky suddenly showed that an update had failed to install, then UltraAV was installed/initiated unexpectedly. It appears that, at the same time, Kaspersky or UltraAV identified my quickbooks file QBPOSShell.exe as malware and moved/changed/deleted the file. Kaspersky had never identified that there was an issue with the file before that point. I cannot locate the missing .exe file on my hard drive and the missing file is not listed in my Kaspersky account as under quarantine. In a panic, not familiar with UltraAV, I uninstalled the software from my computer, so cannot identify whether it's under quarantine with UltraAV. Is it possible to recover the missing file that was probably quarantined?

This morning I turned on my PC. Never had an issue with KAV. I know US gov't cancelled KAV- not happy. Well this unknown company and its software UltraAv automatically installed on my computer. I WAS NEVER ASKED NOR NOTIFIED THAT THIS INSTALLATION WOULD HAPPEN. Also, I CANNOT UNINSTALL IT! I used Windows 11 Uninstall, everything was supposed to be removed. Well I restarted the computer and found the UltraAv had reinstalled itself. I DO NOT WANT THIS SOFTWARE! How can this removed PERMANENTLY?

I paid for Kaspersky not some sketchy program. I've been a customer of Kaspersky for YEARS and now I'm getting screwed over. I want my money back.

So, it seems that an "India Startup" named UltraAV(eerily almost identical to UltraViewer, one of the Remote Desktop softwares that Indian scammers use to scam millions of dollars a month from unknowing scammees) buys the AV rights from an "untrusted entity" Kaspersky. The scammers have most likely, in my opinion, 100-upped themselves and achieved access to ALL American Kaspersky customers information!! Thank God i only used the free version and never do any banking or purchases from my desktop!!! Welp, time to reinstall Windows 11 X-Lite and start over...

I do not want UltraAV and replied back to the email I just received a few days ago announcing this. I already signed up and installed Bitdefender as originally instructed back in July! Why the last minute change?? I DO NOT WANT UltraAV installed on my computer. I do not want UltraAV and replied back to the email I just received a few days ago announcing this. I already signed up and installed Bitdefender as originally instructed back in July! Why the last minute change?? I DO NOT WANT UltraAV installed on my computer.

Honestly, UltraAV is not good at all. It has poor detection, tons of false positives, massive system impact, and causes regular blue screens. If your Kaspersky subscription already expired, consider yourself lucky for not being ripped off by having part of your paid subscription switched to UltraAV. I would suggest using Bitdefender, ESET, or another reputable antivirus instead of UltraAV.

Hello, As you may know, the US authorities have restricted the sales and distribution of Kaspersky products in the US, but we remain committed to providing you with the utmost cybersecurity. And as we’re forced to limit our cybersecurity products in functionality, we give you an opportunity to get a replacement security solution by our trusted partner — UltraAV. UltraAV will be activated under your existing subscription and login information, license duration and device coverage are carried over, and there is no price increase. There’s no effort needed from your side, and your Windows apps will update automatically – only very old Windows app versions, Android, Mac and iOS apps require manual update, which we additionally inform you about in corresponding in-app communications. On 9/19 Kaspersky pushed a software update that enabled the transition to the UltraAV product. This update was designed for seamless transition with limited user intervention required. Also - this is an Official Statement from Kaspersky and UltraAV on the recent update Following the recent decision by the U.S. Department of Commerce that prohibits Kaspersky from selling or updating certain antivirus products in the United States, Kaspersky partnered with antivirus provider UltraAV to ensure continued protection for US-based customers that will no longer have access to Kaspersky’s protections. Kaspersky and UltraAV worked closely to ensure customers would maintain the standards of security and privacy users have come to expect from their service. UltraAV includes comparable features such as: ● Industry-leading antivirus protection - Protects against malware, spyware, ransomware, adware and more ● Premium VPN - Prevents your data from being intercepted, and allows you to surf the web anonymously and enjoy global content. ● Password Manager - Create strong passwords, securely store them in one place, and autofill them with just a few clicks. ● Identity Theft Protection - Comprehensive Identity protection including credit monitoring with real-time alerts, immediate support, and $1 million in insurance coverage Please reference this chart to see how UltraAV delivers the high-level of security provided in your previous service. Kaspersky has additionally partnered with UltraAV to make the transition to their product as seamless as possible, which is why on 9/19, U.S. Kaspersky antivirus customers received a software update facilitating the transition to UltraAV. This update ensured that users would not experience a gap in protection upon Kaspersky’s exit from the market. To learn more about UltraAV, visit their website. If you have more questions about the transition, please review the frequently asked questions or contact their support team.

I woke up Thursday morning to find UltraAV on my PC and didn't know what it was or where it came from. A quick search of the name and I was able to figure out what happened from all the irate people that were in my same situation. To say I am beyond disappointed in Kaspersky is an understatement. I swore by your product for almost a decade and was pretty pissed off when I found out about the US forcing you out of the market. That said, this little stunt with UAV destroyed any sympathy or good will I had for you guys. My PC crashed 8 times in two days and locked-up or failed to reboot countless times. Attempts to roll back to restore points failed, attempts to restore a backup image failed. I lost 1/2 a day from work screwing with the PC until finally I was able to boot it into safe mode and remove that abomination of an AV utility. I now get to lose my Saturday tomorrow doing the same on my kids and wife's PCs. I cannot stress in any more plain English than this move royally pissed me off. Please fire any bone-headed executives or managers s that approved or followed orders to execute such a stupid action without so much as a popup asking people if they were OK with installing a third party's utility.

I got the Kaspersky email several weeks back notifying me of the automatic mid-September transfer of me to UltraAV. It's now mid-September and I have not received the transfer email from UltraAV yet. Has anyone gotten the automatic transfer yet? I'm getting nervous because the drop-dead date for Kaspersky is drawing close.

This is how to get rid of it...Revo didn't even locate it. Dig around in C:\Program Files\Ultra AV folder. There is a program in there called UAUninstaller.exe. Run that...eeeeeeeasy peasy. Killing off processes via Task Manager didn't work. Revo didn't work. Programs and Features when prodded didn't list it. The only reliable way, it seems, is to use the above method. After that if you feel like being a completist, do a "regedit" if you are computer savvy and search for all instances of "UltraAV" and "UltraVPN" and blast them out, 1 by 1. I am finally rid of it all. You're welcome. 🙂

If you are in the USA and don't have Kaspersky installed, then UltraAV won't be pushed to your computer. Looks like you have BitDefender which would have required you to uninstall any other AV products.

I have two HP computers, one laptop and one desktop that are now stuck in boot loop after UltraAV was installed on my computers without my consent. Have verified both have no issues with drive and hardware. One I had a good back up for, the other I only have an outdated one. VERY unhappy with what Kaspersky has done to me. I have been a loyal customer for over 20 years and this is the software they decide to use as a replacement and dump it on my computer without my consent.

So, let me get this straight. I can buy any program in the world, from any country, but Kaspersky is pulling support? I just got an update TODAY and it seems to fully work. I blocked all of the UltraAV at the firewall and placed it in the untrusted category. I'm going to my group policy editor and i'm going to change some things in Windows 11. Then, if I have to, I am going into the registry and claiming ownership of whatever I need to. This is BS, I fully support Kaspersky and I have since 1999 when I put it on my moms PC. Don't put up with this crap! IT'S MY MONEY AND MY EQUIPMENT, no government or otherwise will make me do anything I don't want. Windows can go to hell, I'm setting up another machine and learning Linux. If I wasn't wrapped up in an investigation right now, I would install Windows 10 again and never update. I had Win 10 curated for me, it took me weeks/months to get it there. Updating to 11 was a mistake. Don't leave us Kaspersky, if U.S. government if they think we will put up with this kind of boot on neck bs, they must not remember January. Oh and just in case, Database updates are now set to manual. I'd rather keep a non updated version of Kaspersky then allow my rights to be infringed upon like this. Let us know when all is clear and I'll update.

I was able to download the ultraav software. I am configuring it now. Probably okay now. I appreciate you helping. I wish I could keep using Kaspersky but it's not like my government listens to the working people.

That doesn't really help me but I understand you cannot do much more given where I am and my birth country. However, if we can get either the no downgraded version to connect in "free mode" or get the UltraAV update I could get back to doing what I need to do.

Help!!! My Kaspersky software says it has expired even though I was on auto-renew, and my computers were NOT updated to Ultra. I am now VPN-less. I received a notice a few days ago about being upgraded but was never received anything from UltraAV nor was my computer automatically updated. My Kaspersky VPN has reverted to the free version with limited use but it is unable to connect to it's chosen server and I am not able to select a server. I am behind the bamboo curtain. I can pay with Unionpay card if need be. No U.S. money involved is OK I think.

Hi folks, this is an Official Statement from Kaspersky and UltraAV on the recent update Following the recent decision by the U.S. Department of Commerce that prohibits Kaspersky from selling or updating certain antivirus products in the United States, Kaspersky partnered with antivirus provider UltraAV to ensure continued protection for US-based customers that will no longer have access to Kaspersky’s protections. Kaspersky and UltraAV worked closely to ensure customers would maintain the standards of security and privacy users have come to expect from their service. UltraAV includes comparable features such as: ● Industry-leading antivirus protection - Protects against malware, spyware, ransomware, adware and more ● Premium VPN - Prevents your data from being intercepted, and allows you to surf the web anonymously and enjoy global content. ● Password Manager - Create strong passwords, securely store them in one place, and autofill them with just a few clicks. ● Identity Theft Protection - Comprehensive Identity protection including credit monitoring with real-time alerts, immediate support, and $1 million in insurance coverage Please reference this chart to see how UltraAV delivers the high-level of security provided in your previous service. Kaspersky has additionally partnered with UltraAV to make the transition to their product as seamless as possible, which is why on 9/19, U.S. Kaspersky antivirus customers received a software update facilitating the transition to UltraAV. This update ensured that users would not experience a gap in protection upon Kaspersky’s exit from the market. To learn more about UltraAV, visit their website. If you have more questions about the transition, please review the frequently asked questions or contact their support team.

Just want to share my experience. I did find the functionality of emailing Support to be problematic based on what I have seen others say. I counted "Chat" out as most likely to be a waste of time. However, after stewing for some time over both the stupid Trump provision which led to this ban and of course, this UltraAV crap, I decided to give the Chat function a go. I immediately had a person, and I asked about a refund as I had purchased a multiyear plan and since I would not be using the UltraAV that was being reported everywhere as being automatically pushed on to people's systems. The rep stated he understood my request and asked if I was willing to wait 2 - 4 minutes so they could look into this. I was fine with this but truly expected nothing. The rep came back and said their payment systems where down and could they contact me later via email. Again, I agreed. Minutes later I received an email response. The answer sucks as I will not be using UltraAV but I did think to myself, I don't think it is a bad idea at all for myself and others to let the government know how we feel. They imposed the ban, they stole my product without my consent. IT's okay for Mitch Mcconnell or other rich idiots to accept donations, pay and gifts from Russian entities but they had to use some excuse for political tough guy action so why not abruptly force Americans to give up a product they paid for, a product obviously we trusted. It's okay for us to outsource call center jobs to who knows what entities are behind them. Healthcare networks are outsourcing everything from Billing to Prior Authorizations...most are not US based and I have found many to be fairly newer companies formed with CEO's and foreign "equity partners." I'll get off my soapbox but interesting that the subject line of the email was "Refund: Geopolitical Situation!" How great is that. Never thought little ole me would be involved in a "Geopolitical Situation." 🤣 *"Dear customer, Greetings! Appreciate you getting in touch. Unfortunately, we are unable to process your refund request at this time. We have a 30-day no-questions-asked return policy for all purchases made through our official online store, as outlined on our website: https://kas.pr/returns However, we already canceled the auto-renewal for this order and will no longer be charging for the subscription and your product will still be active until the license expiry date. **If you have claims against the decision as it limits your security and freedom of choice, you can ask questions and express your position to the U.S. Department Of Commerce at https://www.commerce.gov/about/contact-us Should you have other issues, please don't hesitate to contact us. I'm delighted to assist you further if needed. Thank you for your time. Have a good day! Nick Dzaed || Customer Service Representative If the suggested solution did not help or you need more information, you can simply reply to this e-mail leaving the subject line unchanged. If you have no further questions and the issue is in fact resolved, then you can simply ignore this message, and we will close this request for you within 15 days. We have obtained your personal data from you directly. The provided data will only be used for the provision of technical support and will be processed and protected in accordance with Kaspersky Data Privacy Statement for technical support for Africa, Australia, Canada, Denmark, Middle East, New Zealand, EU, and other countries, United Kingdom, United States of America Should you have any questions about Kaspersky privacy practices or if you would like us to update information or preferences you provided to us, please contact our Data Protection Officer. AO Kaspersky Lab, bldg. 3, 39A, Leningradskoe Shosse, Moscow, 125212, Russian Federation. The representative of AO Kaspersky Lab in EU is Kaspersky Labs GmbH, Despag-Str. 3, 85055 Ingolstadt, Germany." :

Please note: The Forum is not intended for discussing other topics that are not related to resolving issues with Kaspersky products General provisions of the Kaspersky Support Forum We can only suggest that you contact UltraAV\UltraVPN support team https://support.ultrasecureav.com/hc/en-us Our support team provides assistance only for Kaspersky products and services, according to the rules: https://support.kaspersky.com/support/rules/en_us Topic closed.

UltraAV's 'customer support' (not sure they even exist except on paper) is not responding to anyone and that's why people are trickling in here and getting furious on various tech support / AV forums all over the internet.

Hello @Tommie A Parker, Welcome! Only by looking at the chart, we see what you see, Ultra does not have: Prevents your credit card details and financial data from being intercepted by hackers when you make an online transaction on your computer. However, further down the same page: Will I receive the same features with UltraAV as I did with Kaspersky? says: "UltraAV provides the same level of protection and service as Kaspersky. UltraAV will also include Identity theft protection at no additional cost. This premium feature includes transaction monitoring, real-time alerts for signs of fraud, lost wallet protection, home title monitoring, $1M identity theft insurance and much more." You may wish to seek clarification of what 'much more' covers - from: Ultra Secure AV Support Center, Submit a request? Thank you🙏 Flood🐳+🐋

@His Nibs FYI, Digital River responded to me saying "Please be advised that as of August 30, 2024 all Bitdefender offers has been stopped. The offers sent through email to Kaspersky shoppers will no longer be available" and go figure, I tried the free transfer link on August 31st because they never said there would be a deadline. For what it's worth, Bit Defender and ESET have similar features to what Kaspersky offered, are highly respected and independent test have shown good results on both consistently. ANYTHING is going to be better than UltraAV because even the website for UltraAV was just registered 2 months ago. No independent testing has been done on UltraAV and I'm not touching it -------------------------------------------------------------------------- @r37r0 They could be going through growing pains. Their website was just created 2 months ago. You're free to stay with UltraAV or move to another AV product that has actually been independently tested and is reputable

Are you kidding me? The core issue has never been about whether we continue to receive protection, but rather that you do not have the right to make decisions for us. We have the option to choose an antivirus software without update capabilities, instead of having you decide to install something we do not want. You should be offering us the option to switch to UltraAV or receive a refund, not automatically installing something without notifying us. If you continue to insist that your actions are due to U.S. government requirements, it shows you're not serious about addressing this issue. If you can install UltraAV without our consent now, what's stopping you from installing any other unwanted software in the future?

I bought this product right before the ban, without realizing it was going to happen a month later. I kept using Kaperskey right up to the end. I thought it was a great deal, 224 dollars, with a locked in 89 dollar annual renewal for total security. Now, I have UltraAV, which locked me out of my system and keeps telling me to subscribe to unlock a VPN I was supposed to have access too, it's minimal features are garbage, and on top of it all, it blue screened my computer, and installed a bunch of "Scape Goat" files I can't delete. The fact that they can just install new products on my PC, is probably a sign I have bigger problems. I am beyond livid that I've been had, and they are laughing with my 224 dollars.