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The new branding (and US control) of the Anti-virus seems to do everything that Kaspersky used to do. Is this just a transfer of technology, like they are forcing tiktok to do or is it different software?

Hello @Freeom, Welcome! Please read: Welcome Kaspersky Users to UltraAV & recommended post by @Vadim N in topic: UltraAV software no notification, Automatically Installs, and Can't Remove it!! Different company, (ioo) different software. Also, read: Guide on Kaspersky software availability in the United States. Thank you🙏 Flood🐳+🐋

US, Windows 10, license expires March 12, 2025. Both Kaspersky and UltraAV are running. Performance Is slow, Firefox occasionally completely freeses for about a minute. The menus are very slow to open in LibreOffice documents (3-5) seconds. These processes are loaded in task manager. Kaspersky (32 bit) Kaspersky lab launcher (32 bit) Kaspersky VPN secure connection (32 bit) Kaspersky VPN secure connection service (32 bit) AV Active monitor service AV Active monitor tray AV Watchdog service AV Active monitor service AV DBServer AV UltraVPN Previously I tried to solve this problem by uninstalling UltraAV. But then when I learned that the database doesn't update, I reinstalled it. There are now mixed indications of the database being updated. Also, the proces "System" is about 30% Q Should both security programs be running at the same time? Q How can I improve the performance?

So, let me get this straight. I can buy any program in the world, from any country, but Kaspersky is pulling support? I just got an update TODAY and it seems to fully work. I blocked all of the UltraAV at the firewall and placed it in the untrusted category. I'm going to my group policy editor and i'm going to change some things in Windows 11. Then, if I have to, I am going into the registry and claiming ownership of whatever I need to. This is BS, I fully support Kaspersky and I have since 1999 when I put it on my moms PC. Don't put up with this crap! IT'S MY MONEY AND MY EQUIPMENT, no government or otherwise will make me do anything I don't want. Windows can go to hell, I'm setting up another machine and learning Linux. If I wasn't wrapped up in an investigation right now, I would install Windows 10 again and never update. I had Win 10 curated for me, it took me weeks/months to get it there. Updating to 11 was a mistake. Don't leave us Kaspersky, if U.S. government if they think we will put up with this kind of boot on neck bs, they must not remember January. Oh and just in case, Database updates are now set to manual. I'd rather keep a non updated version of Kaspersky then allow my rights to be infringed upon like this. Let us know when all is clear and I'll update.

This morning I turned on my PC. Never had an issue with KAV. I know US gov't cancelled KAV- not happy. Well this unknown company and its software UltraAv automatically installed on my computer. I WAS NEVER ASKED NOR NOTIFIED THAT THIS INSTALLATION WOULD HAPPEN. Also, I CANNOT UNINSTALL IT! I used Windows 11 Uninstall, everything was supposed to be removed. Well I restarted the computer and found the UltraAv had reinstalled itself. I DO NOT WANT THIS SOFTWARE! How can this removed PERMANENTLY?

The conversion to UltraAV is a nightmare. I tried using the settings/exclude features and the settings/blackboard/whiteboard features. Customer Support is an oxymoron with UltraAV company. Had to completely remove and purchase a new software package. It seems like Kaspersky is acting out of spite and not in the best interests of they subscribers. It's more like UlcerFU not UltraAV.

UltraAV is a POS and I'd never buy it. YOU screwed up with the United States and you think you can just install some POS on my computer and say we're even? I would buy Norton or BitDefender before having UltraAV for free. Get that POS off of my computer!

Someone please explain what is going on here. I did not request this and I'm quite happy with what product (for Kaspersky) that I have. Thank You

I got the Kaspersky email several weeks back notifying me of the automatic mid-September transfer of me to UltraAV. It's now mid-September and I have not received the transfer email from UltraAV yet. Has anyone gotten the automatic transfer yet? I'm getting nervous because the drop-dead date for Kaspersky is drawing close.

I paid for Kaspersky not some sketchy program. I've been a customer of Kaspersky for YEARS and now I'm getting screwed over. I want my money back.

I have two HP computers, one laptop and one desktop that are now stuck in boot loop after UltraAV was installed on my computers without my consent. Have verified both have no issues with drive and hardware. One I had a good back up for, the other I only have an outdated one. VERY unhappy with what Kaspersky has done to me. I have been a loyal customer for over 20 years and this is the software they decide to use as a replacement and dump it on my computer without my consent.

Hello, As you may know, the US authorities have restricted the sales and distribution of Kaspersky products in the US, but we remain committed to providing you with the utmost cybersecurity. And as we’re forced to limit our cybersecurity products in functionality, we give you an opportunity to get a replacement security solution by our trusted partner — UltraAV. UltraAV will be activated under your existing subscription and login information, license duration and device coverage are carried over, and there is no price increase. There’s no effort needed from your side, and your Windows apps will update automatically – only very old Windows app versions, Android, Mac and iOS apps require manual update, which we additionally inform you about in corresponding in-app communications. On 9/19 Kaspersky pushed a software update that enabled the transition to the UltraAV product. This update was designed for seamless transition with limited user intervention required. Also - this is an Official Statement from Kaspersky and UltraAV on the recent update Following the recent decision by the U.S. Department of Commerce that prohibits Kaspersky from selling or updating certain antivirus products in the United States, Kaspersky partnered with antivirus provider UltraAV to ensure continued protection for US-based customers that will no longer have access to Kaspersky’s protections. Kaspersky and UltraAV worked closely to ensure customers would maintain the standards of security and privacy users have come to expect from their service. UltraAV includes comparable features such as: ● Industry-leading antivirus protection - Protects against malware, spyware, ransomware, adware and more ● Premium VPN - Prevents your data from being intercepted, and allows you to surf the web anonymously and enjoy global content. ● Password Manager - Create strong passwords, securely store them in one place, and autofill them with just a few clicks. ● Identity Theft Protection - Comprehensive Identity protection including credit monitoring with real-time alerts, immediate support, and $1 million in insurance coverage Please reference this chart to see how UltraAV delivers the high-level of security provided in your previous service. Kaspersky has additionally partnered with UltraAV to make the transition to their product as seamless as possible, which is why on 9/19, U.S. Kaspersky antivirus customers received a software update facilitating the transition to UltraAV. This update ensured that users would not experience a gap in protection upon Kaspersky’s exit from the market. To learn more about UltraAV, visit their website. If you have more questions about the transition, please review the frequently asked questions or contact their support team.

Hi folks, this is an Official Statement from Kaspersky and UltraAV on the recent update Following the recent decision by the U.S. Department of Commerce that prohibits Kaspersky from selling or updating certain antivirus products in the United States, Kaspersky partnered with antivirus provider UltraAV to ensure continued protection for US-based customers that will no longer have access to Kaspersky’s protections. Kaspersky and UltraAV worked closely to ensure customers would maintain the standards of security and privacy users have come to expect from their service. UltraAV includes comparable features such as: ● Industry-leading antivirus protection - Protects against malware, spyware, ransomware, adware and more ● Premium VPN - Prevents your data from being intercepted, and allows you to surf the web anonymously and enjoy global content. ● Password Manager - Create strong passwords, securely store them in one place, and autofill them with just a few clicks. ● Identity Theft Protection - Comprehensive Identity protection including credit monitoring with real-time alerts, immediate support, and $1 million in insurance coverage Please reference this chart to see how UltraAV delivers the high-level of security provided in your previous service. Kaspersky has additionally partnered with UltraAV to make the transition to their product as seamless as possible, which is why on 9/19, U.S. Kaspersky antivirus customers received a software update facilitating the transition to UltraAV. This update ensured that users would not experience a gap in protection upon Kaspersky’s exit from the market. To learn more about UltraAV, visit their website. If you have more questions about the transition, please review the frequently asked questions or contact their support team.

I would suggest ditching UltraAV and purchasing another AV product instead. I've yet to hear anything good about UltraAV and still haven't seen any independent testing done on the software. The UltraAV software itself is only 3 months old; I'd rather use one that has several years or maybe decades of research, testing and development behind it.

I have both virus protection apps on PC's as well. Because the transition did NOT happen the way they said it would for everyone. So, guess what the latest problem is with this transition, or in my case - LACK of a transition? The transition never happened for me. After waiting until mid-October I finally contacted UltraAV and following several email exchanges they sent me the link to go ahead and download & install UltraAV myself. Great, even though it had no further instruction such as should I UNINSTALL Kaspersky first, or would this installation work the same way as those others that transitioned - removing Kaspersky as it replaced it. All of the notices we received or read said: "You don't have to do anything. It will all happen automatically for EVERYONE." This was not true. When my attempt to install the application went awry, I I got halted on a page wanting me to purchase their product while I was trying to do the required to register/set a password. Using the chat feature they eventually determined that "No it doesn't happen for everyone as we were told." Like many others I purchased my Kaspersky products via Costco and Amazon. So, guess what - - yes, THOSE accounts were NOT transferred over to UltraAV. I eventually was able (on my own) to circumvent that payment page and now have the VPN running and did my first scan run. But I am not out of the woods yet! I just tried to check if my subscription expiration date (which should be March 2025), but there is not even a "Membership" section when I get to the "Account Info" page that the instructions indicate should be there. WTH?

To be honest, pick a different anti-virus software. The UltraAV software literally did not exist 3 months ago. There have been many people complaining about blue-screens and their PCs not booting after UltraAV was installed. Who knows what bugs are in the software since it's that new. Anti-virus software is important and should be tested, proven, trusted, and validated.... none of which is UltraAV. Look at independent testing from AV-Comparatives or AV-Test to help you make an informed decision. I equate UltraAV to using the "lowest bidder" to do a big project in your home because it's their first project. Do yourself a favor and find a reputable replacement for Kaspersky instead

On 9/26/24, Kaspersky suddenly showed that an update had failed to install, then UltraAV was installed/initiated unexpectedly. It appears that, at the same time, Kaspersky or UltraAV identified my quickbooks file QBPOSShell.exe as malware and moved/changed/deleted the file. Kaspersky had never identified that there was an issue with the file before that point. I cannot locate the missing .exe file on my hard drive and the missing file is not listed in my Kaspersky account as under quarantine. In a panic, not familiar with UltraAV, I uninstalled the software from my computer, so cannot identify whether it's under quarantine with UltraAV. Is it possible to recover the missing file that was probably quarantined?

i have always had Kaspersky Password Manager and have 270 passwords. Apparently all my subscriptions were either canceled or expired although when I click on Kaspersky Internet Security it says it is still active. When I go to my Password Manager it says I can only have 5 and if I want all of mine I have to subscribe. Well now, that appears to impossible in the US so how do I access all of my passwords if I can't subscribe or upgrade??? Also, it keeps referring me to UltraAV and PassWatch, fine, I can do that but since I am not seeing all of entries how do I export them when there is nothing there? They show up on my Chrome extension but I can't export them from there. Thanks for any help you can provide

I am in Massachusetts. My Kaspersky will not updsate. I looked online and I see that the US banned Kaspersky and Kaspersky put UltraAV as a replacement on computers. This never happened with my computer. UltraAV never downloaded on it and my Kaspersky can no longer update due to the government ban. How am I supposed to get UltraAV when it never downloaded on my computer?

I do not want UltraAV and replied back to the email I just received a few days ago announcing this. I already signed up and installed Bitdefender as originally instructed back in July! Why the last minute change?? I DO NOT WANT UltraAV installed on my computer. I do not want UltraAV and replied back to the email I just received a few days ago announcing this. I already signed up and installed Bitdefender as originally instructed back in July! Why the last minute change?? I DO NOT WANT UltraAV installed on my computer.

So langsam wird man echt ratlos. Gerade habe ich planlos durch das www gesurft und mal nach dem besten Virenscanner 2024 gesucht. Kaspersky wurde schon gar nicht mehr aufgeführt, dafür aber die Meldung, dass angeblich auch in Deutschland ein Verbot geplant sein soll. Ferner und das war der Hammer, soll Kaspersky in den USA klammheimlich die Software ausgetauscht haben und nun unter einem neuen Namen auftreten. UltraAV Fast, Secure & Anonymous VPN Service - UltraAV Suchen Sie Informationen zu Ihrem Wechsel von Kaspersky zu UltraAV? Klicken Sie hier. Das wäre natürlich der Oberhammer, wenn man einfach ohne Kundenzustimmung die Software austauscht. Benutze KAV seit Jahrzehnten, immer gut damit gefahren, aber mittlerweile weiß man echt nicht mehr was Sache ist und was man tun soll. So langsam erwäge ich evtl. doch einen Wechsel des Anbieters, weil ein heimlicher Austausch der Software ist für mich ein no go !

I don't know what is going on. Last year, I bought 1 year of Kaspersky Total Security 2023 from Amazon. I activated it with Kaspersky and used it. About a month ago, I went to Kaspersky to turn off auto renew. I thought that was it. Just now, 30 minutes ago, I got an email from UltraAV saying that "UltraAV + UltraVPN + Ultra Identity" have been renewed. I logged into my credit card account and sure enough, I was charged. I logged into Kaspersky's website and my subscription status is still listed as "expired." What's going on?

Since my AV Active Monitor Service is running I expect I also have a current antivirus signature data base to go with it. I inquired to UltraAV support to be sure about that and the reply was to say my account is expired and they gave their published prices to buy their products. I suspect I was answered by a chat bot programmed only to sell. I didn't try to get a free VPN to try. I am tired of messing with this so I think I will remove UltraAV again and buy BitDefender. I might experiment with it's VPN to update the Kaspersky database manually. But more likely performance will be degraded having both systems, so I would likely give up on Kaspersky and remove it.

@His Nibs FYI, Digital River responded to me saying "Please be advised that as of August 30, 2024 all Bitdefender offers has been stopped. The offers sent through email to Kaspersky shoppers will no longer be available" and go figure, I tried the free transfer link on August 31st because they never said there would be a deadline. For what it's worth, Bit Defender and ESET have similar features to what Kaspersky offered, are highly respected and independent test have shown good results on both consistently. ANYTHING is going to be better than UltraAV because even the website for UltraAV was just registered 2 months ago. No independent testing has been done on UltraAV and I'm not touching it -------------------------------------------------------------------------- @r37r0 They could be going through growing pains. Their website was just created 2 months ago. You're free to stay with UltraAV or move to another AV product that has actually been independently tested and is reputable

Hello @viper69, Welcome! Unfortunately we don't have any guidelines for UltraAV, nor the total force silent migration, but, having a quick look at the UltraAV website they have: How to uninstall Ultra Antivirus on Windows 11 -> we have *no idea* if that will remove the software permanently - all we can suggest is to please follow it & if there's any issues please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts , they have access to (your) subscription & private information, for privacy reasons, the Kaspersky Community doesn't -> on the support page, select either Email or Chat, then fill in the template as shown - *select (your) Kaspersky software (1) from the drop-down list*; (there's no templates available to address UltraAV issues); please include a *detailed history*: *Also - IF requesting Chat request the operator email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat* *IF they tell (you) to contact UltraAV, please do that as well, again, unfortunately we don't have any guidelines for their support system but the support link is: https://support.ultrasecureav.com/hc/en-us/requests/new. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋