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Today, I noticed a unauthorized charge on my Credit Card by UltraAV for $107 dollars. After research, I discovered that when Kaspersky had automatically switched my U.S. account to UltraAV without notice or permission. It should be noted, and this can be easily verified by anyone reading this post, that: Many users have reported that Kaspersky's antivirus software was replaced with UltraAV without their consent, leading to concerns about unauthorized charges and potential scams. The U.S. government banned Kaspersky due to national security risks, prompting this controversial transition to UltraAV, which has not been independently tested, raising further doubts about its legitimacy. I don't appreciate Kaspersky sharing my information with a company that is engaged in fraudulent, unauthorized, credit card charges! I do not have Kaspersky software on my computers, which was removed when you were banned from the United States. I do not, nor have I ever had, UltraAV software on my computers. A legitimate company would not have placed former Kaspersky customers in this situation. Kaspersky, there is NO EXCUSE for this and I don't appreciate being scammed by UltraAV. Kaspersky is supposed to be in the business of protecting their customers... which you have clearly failed to do!

This transition happened a good 1.5 years ago. Kaspersky didn't have a choice in the matter when the government bans them from doing business in the US. Chances are you were already charged once by them. Either way, contact UltraAV customers support to get your money back (or charge back from your credit card) and get a new software that costs less and works better. Guide on Kaspersky software availability in the United States UltraAV software no notification, Automatically Installs, and Can't Remove it!! - Page 2 - Kaspersky Anti-Virus - Kaspersky Support Forum

@KasperskyScam Welcome Please contact UltraAV Support → https://support.ultrasecureav.com/hc/en-us

I live in Italy. Moved from the US THREE YEARS AGO. I purchased new subscription for Kaspersky AV four day before expiration. However, four days after I purchased a new subscription to Kaspersky AV, I found on my credit card statement a new charge of $129.99 made by ULTRAANTIVIRUS.COM Boston USA. I guess, active Kaspersky AV protected my computer from unauthorized installation of a new antivirus. I did not get any email or other information from ULTRAAV. However, so far, my request to the credit card company to cancel this charge was unsuccessful. I would love to know, is there anyone who had the same problem, and how to fight it.

Hello @LinuxSuperior, Welcome! Kaspersky has a long-standing business partnership with Pango -> from a case (we) raised with in May 2020: Kaspersky Secure Connection VPN servers are now operated by Pango: Servers encrypting and redirecting user traffic are located in different regions around the world, including the USA, Germany, Singapore, and many others. They are provided by our partner, the software company Pango. By default, user traffic goes through the quickest virtual server available at the time, which could be located in another country -> About Kaspersky VPN Secure Connection. The 'sold" (you) may be thinking of is UltraAV/Pango - read: UltraAV/Pango - due to the US ban of Kaspersky - it only affects US based subscribers & was effective September 2024 - read: Guide on Kaspersky software availability in the United States - note: Kaspersky's VPN *remains* available in the US because it's provided by Pango, IF it wasn't it would also likely be banned. What happens when cs2 and dota2 'kick you out of the games', what errors do you see? Have different protocols been tried? Does using a *different* virtual-location help? Which country do (you) live in? What is the Windows OS version & *build*, in Windows *Search* - type WINVER, open the WINVER app & post back what's shown? Which Kaspersky VPN version, on Windows Task-manager, *Hidden-icons*, right-click the Kaspersky VPN icon, select Help, select About, post back the About information please? Has the VPN been re-installed? Has the computer been fully powered OFF & powered ON by pressing the power-button? Please post back? Thank you🙏 Flood🐳+🐋

US, Windows 10, license expires March 12, 2025. Both Kaspersky and UltraAV are running. Performance Is slow, Firefox occasionally completely freeses for about a minute. The menus are very slow to open in LibreOffice documents (3-5) seconds. These processes are loaded in task manager. Kaspersky (32 bit) Kaspersky lab launcher (32 bit) Kaspersky VPN secure connection (32 bit) Kaspersky VPN secure connection service (32 bit) AV Active monitor service AV Active monitor tray AV Watchdog service AV Active monitor service AV DBServer AV UltraVPN Previously I tried to solve this problem by uninstalling UltraAV. But then when I learned that the database doesn't update, I reinstalled it. There are now mixed indications of the database being updated. Also, the proces "System" is about 30% Q Should both security programs be running at the same time? Q How can I improve the performance?

Hello @Magon, Welcome back! Unfortunately the Kaspersky Community cannot assist, there's no procedures available for dealing with UltraAV issues. Have (you) read their documentation: How do I uninstall UltraVPN on Windows?, IF it's not working OR if (you're) not sure please contact UltraAV support: https://support.ultraantivirus.com/hc/en-us. Thank you🙏 Flood🐳+🐋

@Lynne Hsia Welcome. Please see : https://forum.kaspersky.com/topic/ultraav-software-no-notification-automatically-installs-and-cant-remove-it-50628/?page=2#findComment-187103

The new branding (and US control) of the Anti-virus seems to do everything that Kaspersky used to do. Is this just a transfer of technology, like they are forcing tiktok to do or is it different software?

The conversion to UltraAV is a nightmare. I tried using the settings/exclude features and the settings/blackboard/whiteboard features. Customer Support is an oxymoron with UltraAV company. Had to completely remove and purchase a new software package. It seems like Kaspersky is acting out of spite and not in the best interests of they subscribers. It's more like UlcerFU not UltraAV.

So, let me get this straight. I can buy any program in the world, from any country, but Kaspersky is pulling support? I just got an update TODAY and it seems to fully work. I blocked all of the UltraAV at the firewall and placed it in the untrusted category. I'm going to my group policy editor and i'm going to change some things in Windows 11. Then, if I have to, I am going into the registry and claiming ownership of whatever I need to. This is BS, I fully support Kaspersky and I have since 1999 when I put it on my moms PC. Don't put up with this crap! IT'S MY MONEY AND MY EQUIPMENT, no government or otherwise will make me do anything I don't want. Windows can go to hell, I'm setting up another machine and learning Linux. If I wasn't wrapped up in an investigation right now, I would install Windows 10 again and never update. I had Win 10 curated for me, it took me weeks/months to get it there. Updating to 11 was a mistake. Don't leave us Kaspersky, if U.S. government if they think we will put up with this kind of boot on neck bs, they must not remember January. Oh and just in case, Database updates are now set to manual. I'd rather keep a non updated version of Kaspersky then allow my rights to be infringed upon like this. Let us know when all is clear and I'll update.

This morning I turned on my PC. Never had an issue with KAV. I know US gov't cancelled KAV- not happy. Well this unknown company and its software UltraAv automatically installed on my computer. I WAS NEVER ASKED NOR NOTIFIED THAT THIS INSTALLATION WOULD HAPPEN. Also, I CANNOT UNINSTALL IT! I used Windows 11 Uninstall, everything was supposed to be removed. Well I restarted the computer and found the UltraAv had reinstalled itself. I DO NOT WANT THIS SOFTWARE! How can this removed PERMANENTLY?

UltraAV is a POS and I'd never buy it. YOU screwed up with the United States and you think you can just install some POS on my computer and say we're even? I would buy Norton or BitDefender before having UltraAV for free. Get that POS off of my computer!

I got the Kaspersky email several weeks back notifying me of the automatic mid-September transfer of me to UltraAV. It's now mid-September and I have not received the transfer email from UltraAV yet. Has anyone gotten the automatic transfer yet? I'm getting nervous because the drop-dead date for Kaspersky is drawing close.

I have two HP computers, one laptop and one desktop that are now stuck in boot loop after UltraAV was installed on my computers without my consent. Have verified both have no issues with drive and hardware. One I had a good back up for, the other I only have an outdated one. VERY unhappy with what Kaspersky has done to me. I have been a loyal customer for over 20 years and this is the software they decide to use as a replacement and dump it on my computer without my consent.

Hello, As you may know, the US authorities have restricted the sales and distribution of Kaspersky products in the US, but we remain committed to providing you with the utmost cybersecurity. And as we’re forced to limit our cybersecurity products in functionality, we give you an opportunity to get a replacement security solution by our trusted partner — UltraAV. UltraAV will be activated under your existing subscription and login information, license duration and device coverage are carried over, and there is no price increase. There’s no effort needed from your side, and your Windows apps will update automatically – only very old Windows app versions, Android, Mac and iOS apps require manual update, which we additionally inform you about in corresponding in-app communications. On 9/19 Kaspersky pushed a software update that enabled the transition to the UltraAV product. This update was designed for seamless transition with limited user intervention required. Also - this is an Official Statement from Kaspersky and UltraAV on the recent update Following the recent decision by the U.S. Department of Commerce that prohibits Kaspersky from selling or updating certain antivirus products in the United States, Kaspersky partnered with antivirus provider UltraAV to ensure continued protection for US-based customers that will no longer have access to Kaspersky’s protections. Kaspersky and UltraAV worked closely to ensure customers would maintain the standards of security and privacy users have come to expect from their service. UltraAV includes comparable features such as: ● Industry-leading antivirus protection - Protects against malware, spyware, ransomware, adware and more ● Premium VPN - Prevents your data from being intercepted, and allows you to surf the web anonymously and enjoy global content. ● Password Manager - Create strong passwords, securely store them in one place, and autofill them with just a few clicks. ● Identity Theft Protection - Comprehensive Identity protection including credit monitoring with real-time alerts, immediate support, and $1 million in insurance coverage Please reference this chart to see how UltraAV delivers the high-level of security provided in your previous service. Kaspersky has additionally partnered with UltraAV to make the transition to their product as seamless as possible, which is why on 9/19, U.S. Kaspersky antivirus customers received a software update facilitating the transition to UltraAV. This update ensured that users would not experience a gap in protection upon Kaspersky’s exit from the market. To learn more about UltraAV, visit their website. If you have more questions about the transition, please review the frequently asked questions or contact their support team.

Someone please explain what is going on here. I did not request this and I'm quite happy with what product (for Kaspersky) that I have. Thank You

I paid for Kaspersky not some sketchy program. I've been a customer of Kaspersky for YEARS and now I'm getting screwed over. I want my money back.

Hi folks, this is an Official Statement from Kaspersky and UltraAV on the recent update Following the recent decision by the U.S. Department of Commerce that prohibits Kaspersky from selling or updating certain antivirus products in the United States, Kaspersky partnered with antivirus provider UltraAV to ensure continued protection for US-based customers that will no longer have access to Kaspersky’s protections. Kaspersky and UltraAV worked closely to ensure customers would maintain the standards of security and privacy users have come to expect from their service. UltraAV includes comparable features such as: ● Industry-leading antivirus protection - Protects against malware, spyware, ransomware, adware and more ● Premium VPN - Prevents your data from being intercepted, and allows you to surf the web anonymously and enjoy global content. ● Password Manager - Create strong passwords, securely store them in one place, and autofill them with just a few clicks. ● Identity Theft Protection - Comprehensive Identity protection including credit monitoring with real-time alerts, immediate support, and $1 million in insurance coverage Please reference this chart to see how UltraAV delivers the high-level of security provided in your previous service. Kaspersky has additionally partnered with UltraAV to make the transition to their product as seamless as possible, which is why on 9/19, U.S. Kaspersky antivirus customers received a software update facilitating the transition to UltraAV. This update ensured that users would not experience a gap in protection upon Kaspersky’s exit from the market. To learn more about UltraAV, visit their website. If you have more questions about the transition, please review the frequently asked questions or contact their support team.

Ну это не совсем кабы с грибами. Дело как раз в ситуации вообще с этими сервисами в РФ. Кроме того, помнится перевод пользователей в США на другой АВ, когда однажды поутру продукты удалились и на их место пожаловал UltraAV. Так что это не просто некое воображение, а вполне возможная ситуация. Могут быть и другие, вплоть до полного прекращения работы. Не все тут в руках утопающего - вернее, вообще ничего.

To be honest, pick a different anti-virus software. The UltraAV software literally did not exist 3 months ago. There have been many people complaining about blue-screens and their PCs not booting after UltraAV was installed. Who knows what bugs are in the software since it's that new. Anti-virus software is important and should be tested, proven, trusted, and validated.... none of which is UltraAV. Look at independent testing from AV-Comparatives or AV-Test to help you make an informed decision. I equate UltraAV to using the "lowest bidder" to do a big project in your home because it's their first project. Do yourself a favor and find a reputable replacement for Kaspersky instead

On 9/26/24, Kaspersky suddenly showed that an update had failed to install, then UltraAV was installed/initiated unexpectedly. It appears that, at the same time, Kaspersky or UltraAV identified my quickbooks file QBPOSShell.exe as malware and moved/changed/deleted the file. Kaspersky had never identified that there was an issue with the file before that point. I cannot locate the missing .exe file on my hard drive and the missing file is not listed in my Kaspersky account as under quarantine. In a panic, not familiar with UltraAV, I uninstalled the software from my computer, so cannot identify whether it's under quarantine with UltraAV. Is it possible to recover the missing file that was probably quarantined?

I do not want UltraAV and replied back to the email I just received a few days ago announcing this. I already signed up and installed Bitdefender as originally instructed back in July! Why the last minute change?? I DO NOT WANT UltraAV installed on my computer. I do not want UltraAV and replied back to the email I just received a few days ago announcing this. I already signed up and installed Bitdefender as originally instructed back in July! Why the last minute change?? I DO NOT WANT UltraAV installed on my computer.

@His Nibs FYI, Digital River responded to me saying "Please be advised that as of August 30, 2024 all Bitdefender offers has been stopped. The offers sent through email to Kaspersky shoppers will no longer be available" and go figure, I tried the free transfer link on August 31st because they never said there would be a deadline. For what it's worth, Bit Defender and ESET have similar features to what Kaspersky offered, are highly respected and independent test have shown good results on both consistently. ANYTHING is going to be better than UltraAV because even the website for UltraAV was just registered 2 months ago. No independent testing has been done on UltraAV and I'm not touching it -------------------------------------------------------------------------- @r37r0 They could be going through growing pains. Their website was just created 2 months ago. You're free to stay with UltraAV or move to another AV product that has actually been independently tested and is reputable

Hello @viper69, Welcome! Unfortunately we don't have any guidelines for UltraAV, nor the total force silent migration, but, having a quick look at the UltraAV website they have: How to uninstall Ultra Antivirus on Windows 11 -> we have *no idea* if that will remove the software permanently - all we can suggest is to please follow it & if there's any issues please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts , they have access to (your) subscription & private information, for privacy reasons, the Kaspersky Community doesn't -> on the support page, select either Email or Chat, then fill in the template as shown - *select (your) Kaspersky software (1) from the drop-down list*; (there's no templates available to address UltraAV issues); please include a *detailed history*: *Also - IF requesting Chat request the operator email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat* *IF they tell (you) to contact UltraAV, please do that as well, again, unfortunately we don't have any guidelines for their support system but the support link is: https://support.ultrasecureav.com/hc/en-us/requests/new. Please share the outcome with the Community, when it's available? Thank you? Flood?+?