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Hi FLOOD, Since my post, I have done the following: updated iDrive version; granted privileges on Win firewall (funny - never had to do that before. I have been working with this backup app for more than 2 years); excluded iDrive exe file on Kaspersky; run the backup manually. Result: backup succeeded. So, problem solved. Thanks for your help.

Ah, yes, another question: the kaspersky icon on task tray beats like a heart since backup has started. What does it mean?

Operating system, version, build? - Win 10 All Kaspersky software: KAV Free or Licensed? - free Version? don't know. just downloaded it, so must be latest Patch(x)? x = letter - no patch iDrive version? - latest: 6.7.1.49 Is iDrive installed as an application on your device? - yes If "yes" was iDrive recently installed? - works for a long time successfully. Because of current problem, a new version was downloaded, still under checking Does the iDrive software have a "trusted" status in Kaspersky application? - dom"t know how to do that In Kaspersky REPORTS, are there ANY events logged for iDrive? - no If "yes", please "export" those events & upload the report by selecting the upload icon in your reply. Have you tried backing up files externally and not been able to? - yes Tell us exactly what happened? - backup failed, and log of iDrive says: Possible reasons: 1. Ensure that you do not have an intermittent Internet connection. (z: not relevant) 2. Check if you have granted the necessary privileges on local firewall Any other information that you think represents the issue? - no Thanks in advance

Does Kaspersky block iDrive program from backing up my files externally? If so - how can I enable it? Thanks