[Kaspersky Plus - limited vpn issue]

4 hours ago, mwchar said:

1. Plus 5 users 2yrs. Loaded onto 3 PCs and only the first PC I loaded it onto has the unlimited.
2. Honestly Kaspersky is the same now, very 'google' with, 'no viruses -that's great' messages and the like.  Rarely heard from the previous version.
3. Not happy with their purchase system keeping my details, thought that was prohibited in the EU?
4. I know the problem with support, a friend tried to ask how to cancel an old subscription, no sensible reply but they sent regular mails asking to close in a week.  Replying ok close it all done just got another week, so didn't read it.  Tried everything, think it is still active ?

Hello @mwchar, 

Welcome!

1. In the Kaspersky Plus & Kaspersky Premium subscription, Unlimited VPN is for the subscription holder *only*, so, the Unlimited VPN can be used on the other two PCs *IF*, you use the same email address that you used to purchase the subscription, if different email addresses are used, the VPN will be Standard/Limited. The Kaspersky Plus & Kaspersky Premium subscription - 5 Users - covers the AV & Kaspersky Premium Password Managers for 5 Users *NOT* Unlimited VPN for 5 users. 
2. Have all the Promotional material notifications been unchecked? Read: How to configure application notifications?  & see image 
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3. Subscription based agreements are cyclical, how is the consumer going to honour the agreement when it becomes due at the next renewal? The consumer consents to the Subscription T & C when they purchase the Subscription. IF (you) are unhappy with any aspect of the product, please log a request with Kaspersky Customer Service. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Order and payment issues, How to request a refund? template; please include any screen images & a detailed history. Support may request other details; they will guide you, use this guide as a reference: How to request a refund? & see image
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4. Your comments for dot point 4. are confusing, we don't know if you're sharing your own experience or that of a friend, irrespective, the only resolution available is via the Kaspersky Customer Service team; IF you have any issues, post back the Incident reference please? 

Thank you. 

[Where is VPN Secure Line?]

10 minutes ago, enelle said:

Hello,

Thanks for that I couldn't figure where this info was or indeed whether I'd downloaded the wrong anti-virus application. I've heard good things about Kaspersky for a good while and will eventually subscribe to a paid plan but need to try out the features I need first.

Cheers!

Hello @enelle

You're most welcome!

It's always a good idea to use the free software first - that way you can make an informed decision before investing any money. 

Thank you. 

[Where is VPN Secure Line?]

30 minutes ago, enelle said:

1. Is VPN Secure Line installed when we install Kaspersky Free?
2. I have it on two devices; my PC and my Android device.
3. VPN is setup on my Android device but i can't see any trace of it on my PC?
4. Is it a separate download?

Hello @enelle, 

Welcome!

1. No. Kaspersky Free is: Anti-Virus, Anti-Malware and Anti-Ransomware Protection & Stalkerware Detection. 
2. Ok.
3. The software distribution on Windows & Android is different. 
4. Yes, use this link: Kaspersky VPN Secure Connection for Windows®
5. Documentation: Kaspersky VPN Secure Connectiоn for Windows. 

Thank you. 

[Product I did not receive the key]

3 minutes ago, abdu_2023 said:

A request has been submitted regarding the problem and the invoice file has been attached. 
I will wait until the evening. 
I hope my problem is resolved.

1 minute ago, abdu_2023 said:

I will not stop publishing until I get my money back or receive an email containing the key. 
Other than that, I will not stop

 

To set your expectations @abdu_2023, Kaspersky Customer Service may take 3 to 5 business days to process the request - that is a normal turnaround time. 

You can wear your fingers out typing meaningless posts if you wish, it will not make Kaspersky Customer Service process the request any faster. 

[Product I did not receive the key]

Stop posting so we can provide you with the steps!!

[Product I did not receive the key]

1 minute ago, abdu_2023 said:

I have been browsing your site for a week and did not find a solution to activate my subscription or redeem its value. 
I hope my problem is solved today. I cannot wait any longer.

Hello @abdu_2023, 

You are most welcome!

👉Read our previous reply. 

 

[Product I did not receive the key]

8 minutes ago, abdu_2023 said:

I want to activate the program, but I cannot. The program asks for the product code every time I open the application????!!!!

6 minutes ago, abdu_2023 said:

When I log into my account through your website, it appears that I do not have a paid subscription??

 

4 minutes ago, abdu_2023 said:

I paid money for nothing. A week has passed since the payment. I hope to solve my problem, as it is of the utmost importance

 

Hello @abdu_2023, 

You are most welcome!

1.  Log a request with Kaspersky Customer Service. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Order & Payment issues, Delivery issue template; please include any screen images & a detailed history. Support may request other details; they will guide you. 

Please share the outcome with the Community, when it's available? 

[Product I did not receive the key]

Additional @abdu_2023, 

• Re: "I hope you can solve my problem quickly. There is a refund period agreement."             
• There's a: 30-day money-back guarantee.

Thank you. 

[Product I did not receive the key]

1 hour ago, abdu_2023 said:

I bought a product and did not receive the key. 
I later read that my region is not supported for this product. 
What is the way to refund the value of the product?

1 hour ago, abdu_2023 said:

I hope you can solve my problem quickly. There is a refund period agreement

Attached is a hint about the invoice that was debited from my account. 

Hello @abdu_2023, 

Welcome!

• Kaspersky Premium - does not have an *Activation code* - the *License code* is sent directly to (your) MyKaspersky account, you don't need an activation code for Kaspersky Basic, Standard, Plus, Premium. read this: I paid for an activation code but didn't receive it & this: Where can I find the activation code for Kaspersky Basic, Standard, Plus, Premium?
• Re "I later read that my region is not supported for this product." 

The advice is for the *VPN* only: https://me-en.kaspersky.com/premium

The use of VPN technology is subject to local laws and regulations. Kaspersky VPN Secure Connection should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, Saudi Arabia, Iran, Oman, Pakistan, and Qatar.

(Your) Invoice shows the Kaspersky Premium & Kaspersky Safe Kids subscription has been purchased - the VPN has not = compliance with local laws. 

• IF you'd still like to request a refund, follow this: How to request a refund?

Thank you. 

👉IF you are installing Kaspersky Premium - READ:

1. How subscription works
2. How to activate a subscription on your device
3. How to install or remove the application