TKSC

Hello @mwchar, Welcome! In the Kaspersky Plus & Kaspersky Premium subscription, Unlimited VPN is for the subscription holder *only*, so, the Unlimited VPN can be used on the other two PCs *IF*, you use the same email address that you used to purchase the subscription, if different email addresses are used, the VPN will be Standard/Limited. The Kaspersky Plus & Kaspersky Premium subscription - 5 Users - covers the AV & Kaspersky Premium Password Managers for 5 Users *NOT* Unlimited VPN for 5 users. Have all the Promotional material notifications been unchecked? Read: How to configure application notifications? & see image Subscription based agreements are cyclical, how is the consumer going to honour the agreement when it becomes due at the next renewal? The consumer consents to the Subscription T & C when they purchase the Subscription. IF (you) are unhappy with any aspect of the product, please log a request with Kaspersky Customer Service. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Order and payment issues, How to request a refund? template; please include any screen images & a detailed history. Support may request other details; they will guide you, use this guide as a reference: How to request a refund? & see image Your comments for dot point 4. are confusing, we don't know if you're sharing your own experience or that of a friend, irrespective, the only resolution available is via the Kaspersky Customer Service team; IF you have any issues, post back the Incident reference please? Thank you.

Hello @enelle You're most welcome! It's always a good idea to use the free software first - that way you can make an informed decision before investing any money. Thank you.

Hello @enelle, Welcome! No. Kaspersky Free is: Anti-Virus, Anti-Malware and Anti-Ransomware Protection & Stalkerware Detection. Ok. The software distribution on Windows & Android is different. Yes, use this link: Kaspersky VPN Secure Connection for Windows® Documentation: Kaspersky VPN Secure Connectiоn for Windows. Thank you.

To set your expectations @abdu_2023, Kaspersky Customer Service may take 3 to 5 business days to process the request - that is a normal turnaround time. You can wear your fingers out typing meaningless posts if you wish, it will not make Kaspersky Customer Service process the request any faster.

Stop posting so we can provide you with the steps!!

Hello @abdu_2023, You are most welcome! 👉Read our previous reply.

Hello @abdu_2023, You are most welcome! Log a request with Kaspersky Customer Service. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Order & Payment issues, Delivery issue template; please include any screen images & a detailed history. Support may request other details; they will guide you. Please share the outcome with the Community, when it's available?

Additional @abdu_2023, Re: "I hope you can solve my problem quickly. There is a refund period agreement." There's a: 30-day money-back guarantee. Thank you.

Attached is a hint about the invoice that was debited from my account. Hello @abdu_2023, Welcome! Kaspersky Premium - does not have an *Activation code* - the *License code* is sent directly to (your) MyKaspersky account, you don't need an activation code for Kaspersky Basic, Standard, Plus, Premium. read this: I paid for an activation code but didn't receive it & this: Where can I find the activation code for Kaspersky Basic, Standard, Plus, Premium? Re "I later read that my region is not supported for this product." The advice is for the *VPN* only: https://me-en.kaspersky.com/premium The use of VPN technology is subject to local laws and regulations. Kaspersky VPN Secure Connection should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, Saudi Arabia, Iran, Oman, Pakistan, and Qatar. (Your) Invoice shows the Kaspersky Premium & Kaspersky Safe Kids subscription has been purchased - the VPN has not = compliance with local laws. IF you'd still like to request a refund, follow this: How to request a refund? Thank you. 👉IF you are installing Kaspersky Premium - READ: How subscription works How to activate a subscription on your device How to install or remove the application