Take5

“System restore” worked. The source of the problems was the KTS 2019 install that mandatory needs an internet connection to work properly. Because in my case it deleted somehow the network connections, neither KTS install nor the KTS uninstall succeed to reach the end. KIS 2019 instead did a proper installation. Many thanks for your support!

Many thanks for your reply. I still have no network connections after running the reg file and restarting windows.

I added a copy of “system” renamed to *_copy_01.zip.

Unfortunately there are no files / directories in KRD under "/root/Desktop/Operation Systems/" (see screenshot): so there is no access to the drive C:. In Windows I can find the file "system" from the "config" directory but I am not allowed to copy it.

Here are the traces (no network/internet after login on PC)

Many thanks for your reply. I checked the system in the system configuration and dicovered that it das RAID0 and not RAID1 as I mentioned. I used your custom KRD and the "Tools" button (left to "Quarantine") was visible and active, so I could run the "USB Recover Tool" that eliminated Kaspersky drivers from 3 registry entries. After restarting the PC (without KRD) I was able to login to windows as the keboard was now enabled. No problems with RAID. So the keyboard problem is solved now :-). Now I run into the next problem as my home network is not visible anymore and I cannot connect to the internet. So I rolled back the KTS changes using the kavremover utility. After restarting the PC I still could not reach or restore the home network using windows tools. As the next step I moved all oem*.inf files containing the word "Kaspersky" together with their corresponding *.pnf file from "C:\Windows\INF" to another directoy and restarted windows. But there is still no network and no internet connection. Because everything worked well before installing KTS, it seems that the kavremover utility has not rolled back everything. What could I do to restore the network functionality as it was? I'll send you the traces in the next step.

RAID1 was preinstalled by Dell. I never touched it. My problem is that the keyboard was disabled during the KTS installation and I cannot login to Windows. Is it possible to delete the KTS entries from registry and rollback the changes made by KTS during its installation?

I attached both KRT*.enc1 and KLMNT*.log files renamed as *.zip as the reply window doesn't accept enc1 or log files.

Hi Thank you for your reply. I attached the tgz file renamed as *.zip as the reply window doesn't accept tgz files. My disk wasn't encryped before installing KTS 2019.

Hi, I am expecting a similar problem after un incomplete installation of Kaspersky Total Security 2019: the keyboard is disabled in the Windows login screen so I cannot login and start Windows. When using Kaspersky Rescue Disk 18 the keyboard works but there is no button "Tools" and I found no way to start the USB Recover tool. How could I fix this in order to restore the functioning of the keyboard? Many thanks for your reply.