SKumar

I have gone through the system requirements in https://support.kaspersky.com/12962. I believe my desktop computer meets these to install KAV. Installed KAV Version: 20.0.14.1085(c) Yes, while uploading the zip file in https://www.getsysteminfo.com it still says "Transfer in progress " I am not sure where else I can upload that big zip file and share here.

Re: Sleep, Shutdown, Restart, have all the recommended checks been done? Sorry, I am not aware of recommended checks. Where can I find? Have you run Win8 in SafeMode, checked Sleep, Shutdown, Restart? No, I will try today evening Re: "Product ID", did you create: restore point, sysimage and backups before installing KAV? No. I was not aware I must have to do before installing a popular (matured and stable) software KAV. Have you asked MS about "Product ID" missing? Do I have to go to MS for this which is caused by KAV Have you run MS Troubleshooter? No What version of KAV installed? I have to see again. I know I installed the very latest one which I downloaded just a week back Did you prepare Win 8, according to documented instructions, before installing KAV? I am not aware of any preparation of Win 8 before installing KAV Did you check KAV hardware and software requirements, before installing KAV? Yes, that meets all software and hard requirements and it is sill Transfer In Progress

the zip it created is 7.1MB. It has been 3 Hours, still it is "Transfer In Progress". I checked my internet speed, it is pretty good. I just now also tried uploading similar size file in another site, it was very quick.

1) I am able to make it sleep, but not able to restart or shut down 2) I also noticed that my windows product ID is not displaying (upon right click on "This PC" -> properties) any more