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Salamander

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Everything posted by Salamander

  1. The problem ist that 2fa may cause communication errors between the clients and the server. Request, which are initiated by the clients, may not reach the server. Then, notifications will not appear on the parents device. I personally experienced this issue, when 2fa was activated. On my Mac I was even regularly logged off with 2fa turned on because of communication errors. Also: When I sent a request from my Windows PC, the notifications often did not appear on the parent’s device. So, I’m well aware of these issues.
  2. This is not true. If 2fa is turned on, the parent will not get a notification of the request at any case. The problem resists on the missing authentication, which is not shown, unfortunately. But this leads to errors in the connection between the devices and the Kaspersky server. This causes that not all request will be shown. All the best!
  3. Do you have 2 factor authentication turned on? I had the same problem, when I had 2fa turned on. Since I’ve turned it off, everything works fine.
  4. I do use Safe Kids on my Mac Big Sur (11.5) and it works fine. I advise you to perform a clean uninstall. This also requires the removal of the Kaspersky extensions, which are shown in the security and privacy options. However, you have to use the terminal. For example you can write tccutil reset SystemPolicyAllFiles сom.kaspersky.safekids.sysextctrld to remove the Kaspersky System Extension from full disk access. However, please be careful if you try these options. PLEASE Only do this, if you are experienced using the terminal.
  5. Dear Kaspersky, it would be awesome if you could add a feature, which allows filtering without recording the browser behavior. I think this would make many users (especially teenager) feel much more comfortable, if they know their privacy is guaranteed. Thank you and all the best!
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