RunRobert

Forget it. This is no longer worth my trouble. I thought that someone from Kaspersky would actually be monitoring this Forum, but it appears that is not the case. There seems to only be you, and I thank you for your help. This is the end of my Kaspersky journey.

Back to square one on this. I can't log into the incident portal with MyKaspersky account. It won't allow me to because the address doesn't have an active subscription. I need to use the address that doesn't exist for which I don't have the password for. Do you see how this is going in circles? I am beginning to think that Kaspersky is just like any other corporate, where the individual is nothing, the customer is nothing, and all that is of concern is the making of a profit for the shareholders.

I have just E-Mail customer support, the address in the above. Here was the response: Thank you for contacting Kaspersky Lab Technical Support. Unfortunately, we could not find a record of an incident open for you. If you do have an incident open with us, then please respond to the email you received after opening it, leaving the subject line intact. Otherwise, please register a new incident on the support portal: https://my.kaspersky.com for Home Users https://companyaccount.kaspersky.com for Business Users Please do not respond to this email. Best regards, Kaspersky Lab Technical Support Team So much for that. So, back to you....

Thanks. I have sent off a mail to that address.

It seems that there is a normal practice of sending out an E-Mail saying that the subscription is about to expire, and that it should be renewed. If this is ignored, an automatic renewal occurs. A few years ago, I responded to this mail, and renewed my subscription before it was due. I didn't notice at the time, but I put an "q" at the end of my E-Mail address. The same address I have used for this forum. When my subscription eventually ended, I was automatically billed for the subscription, obviously because I had entered the wrong E-Mail address. I contacted Kaspersky saying that I had paid twice, and that I needed a refund on it. What they did was refund the subscription on this account, not the one that ended with the q. So when I go into Kaspersky on my machine, I can see that it has the wrong E-mail address. That is all fine, except that it keeps on being renewed on this account. Yesterday I wanted to contact support, but I can't login with the q account, because I don't remember the password, and I can't do a password reset, because that E-Mail address doesn't exist. I have tried to login with this account, but that doesn't have a valid subscription, so it won't let me log in. Can you please sort this out so that the account I am using has the correct E-Mail address?

I will log a separate forum post for the fixing of my account. Can we keep this thread about the uTorrent question I have?

For whatever reason, Kaspersky has the wrong E-Mail address for my subscription. I have asked them to fix this up, but it was never done. So I can't actually login so that I can submit a request. So I am doing it here. There doesn't appear to be any E-Mail address I can send a mail to. So I am stuck. Can anyone here sort this out while we are at it? Here is what is said about uTorrent: Object Name: not-a-virus:Downloader.Win32.OfferGenerator.gen Object Type: Legitimate software that can be used by criminals to damage your computer or personal data. This is where I need to understand things. Obviously you can download programs using uTorrent. And obviously some of those could be viruses or trojans. It is like anything. You could download anything from the internet, that could be a virus or trojan. You never know. So downloading is dangerous. I know that. But are you now saying that a criminal could hijack uTorrent to install software without you knowing about it, or being aware of it? That is what this sounds like. And I don't think that is true. If it is, I would like to know about it, which is why I am asking. Kaspersky is saying that we shouldn't use uTorrent because it could install (on it's own through the control of a criminal) viruses and trojans on it's own. I do understand that I could download and install a virus or trojan through the use of uTorrent, but that would be my mistake, not uTorrent. I would like to get this clarified. And in a public forums like this so that others can see it. I couldn't find any statement from anyone at Kaspersky about uTorrent, so it would be nice if it was made public. If there is actually a backdoor into uTorrent, then I would like to know about it, so that I don't become the effect of it. I also understand that uTorrent could move to the dark side and do an update that turned them into a Trojan. The same goes for anything. Hell, Google Chrome is probably monitoring everything you do, we would never know, unless we actually decompiled the exe and had a look. This is something you do, that is how you find and handle viruses. So you would know if there is some kind of backdoor into uTorrent at this time (again, maybe this changes in the future).

For the past month, Kaspersky keeps on removing uTorrent as it sees it as a Trojan. It says it is a "not-virus:Downloader.Win32.OfferGenerator.gen. Just before it remover uTorrent, it deleted the uTorrent.exe. It didn't say anything about any virus. Just before this, it saw the update as a Trojan. It came up as "PDM:Trojan.Win32.Generic". When I did a search for why uTorrent is being seen as a virus, I saw from uTorrent that there seems to be a trend where all of the anti-virus companies are clamping down on the Torrent programs. It appears to be a direct attack. It is assumed that the powers that be are putting pressure on the Antivirus companies to stop torrenting. Now I know that Kaspersky is not going to admit this, they probably can't. But I need to get to the bottom of this. I know I can set exceptions. So I can bypass it. I just need to know honestly though, is there actually a Trojan in the updates. If there is, then we can take it up with uTorrent directly, and I will do this. But if it isn't, then I need to know why you are saying that it is. When I looked into the details of the removal of the update, it says that the fileserve[1].js file is the culprit. Can you let me know exactly what in that js file is a problem (I am a Java developer, so I can check this)? Can you clarify this all?