RouseA

I have been using Silvercrest STMS 22 mice on multiple computers for several years. They use a Bluetooth USB dongle and the intention is that when it is first inserted it should search for and install the revelant Silvercrest driver. However, this no longer works and Device Manager now shows that the mouse is using an HID-compliant driver so the extra functionality of the mouse isn't available. When I check the properties it reports: C:\WINDOWS\syste32\DRIVERS\klmouflt.sys, C:\WINDOWS\syste32\DRIVERS\mouclass.sys, C:\WINDOWS\syste32\DRIVERS\mouFilter_FleDef4.sys, C:\WINDOWS\syste32\DRIVERS\mouhid.sys The laptop's touchpad uses the same drivers, excepting mouFilter_FleDef4.sys. It seems therefore the KTS is over-riding both drivers to instead use klmouflt.sys. This doesn't affect the touchpad but it does stop full functioning of the Bluetooth mouse. Any suggestions how I can fix this?

If Internet Protection isn’t supported then obviously Kaspersky is providing incomplete protection

It’s a pity they don’t say that on their website. They say Premium security & antivirus suite for you & your kids – on PC, Mac & mobile Multi-device family security – with antivirus, anti-ransomware, webcam security, password manager, VPN and 87 more technologies – all in one license. PC, Mac & Mobile Secures your compatible devices – in any combination No mention of the fact that protection is incomplete on mobile devices!

I have been using KTS on PC’s for some time and I’m very happy with it. I recently upgraded to 10 devices so I could install it on 2 Adroid phones. However, when I searched with Google Play the only option is to install Internet Security. It seems to accept the activation code so I assume it is the only way of adding protection. My bigger problem, however, is that Internet Protection doesn’t support Firefox on Android. This is a real issue, because I have standardised on Firefox across my phones and PC’s so I can share bookmarks and browsing history. I am therefore stuck with limited protection on my phones. What’s the solution?

I currently have a KTS licence for 3 devices. I want to upgrade to 10 devices. I assume this means placing a new order. Will I still have access to the passwords currently saved in Password Manager?

I have exactly the same problem with Libreoffice instead of iTunes

Further update: When I copied data to the encrypted drive it failed at about 300GB, although I had tried to create a 500GB folder. I then tried running ChkDsk.exe/ChkFlsh.exe. After a couple of hours it started reporting errors on consecutive blocks. I assume therefore that KTS was right when it reported that it had failed during the creation. I wonder why it failed. PS I reported the problem to Kaspersky Support 4 days ago and they haven’t responded

Update: I left a PC encrypting a 512GB USB drive before I went away for a couple of days. The computer locked up, so I could do nothing with it. When I returned KTS was reporting that the encryption had failed. I was unable to access the drive until I removed it the re-inserted it. It has a file named Password Protected.kde (which is the name I configured). When I clicked on it KTS asked for the password, which I entered. This opened a window saying the drive needed to be formatted, which gave every indication that it was the standard Windows formatting, so I expected the whole drive to be re-formatted. Formatting was very quick. However, Windows Explorer then showed a new drive Removable Disk (Z:), size 488GB. I am able to read and write to that drive, and it appears to be encrypted. It would appear, therefore, that KTS has successfully encrypted to drive, after some indeterminate time, even though it reported that it had failed.

Thanks for your help. I have logged a query with Technical Support

I had already checked the drive. It is formatted in exFAT. I am able to save files to it, so I don’t think there are any problems with it. Yesterday I ran ScanDisk to confirm no errors. I ran CrystalDiskMark to confirm the read/write speed. I also ran ChkDisk to confirm that it funtioned correctly. ChkDisk takes a long time to test 500GB so I stopped it before it had finished. I have just run a quick format on the drive, and I’ll run ChkDisk again to fully test it. I should also note that I experienced the same problem with another USB drive, which tends to suggest that it isn’t a hardware problem.

I have tried further tests: I can successfully create a 100MB vault on the USB drive I then tried to create a 1000MB vault, and timed it. It took about 4.5 minutes. I then created a 1000MB vault on another (16GB) USB drive, in case my original drive is exceptionally slow, or the time is related to the block size. However, it took over 8 minutes to create the vault on this drive. At a speed of 4.5 minutes/GB it would take 37.5 hours to create a 500GB vault. This suggests that there may not be a fault, and waiting 8 hours was not long enough. Do these timings seem reasonable to you?

The default size for the vault is 100MB, and I can successfully create a vault with that size on my desktop

I should also add that I have previously used KTS to encrypt a 500GB hard drive without any problems

I have tried two different computers, each running Windows 10 Home (Version 10.0.18362) and both are completely up-to-date KTS is also up-to-date I reset KTS to the default settings but it made no difference I have set the location to drive F:, which is the USB drive. The KTS licence is still valid I assume you mean my Windows User Account, which is Administrator

I am trying to encrypt a new 512GB USB flash drive using Total Security. To get started I am saving a small file, with the intention of adding more later. I have set the size of the data vault to 499000 MB. The app progresses to try to create the vault but remains stuck in a state where it says Please wait… Saving to data vault, This may take some time. I have left it in this state for over 8 hours and it doesn’t complete. Windows Resource Monitor shows that avp.exe is writing file Kaspersky Vault 1,kde to the drive at a rate of about 8 MB/sec. If I try to view the properties of the USB drive through Windows Explorer, Explorer hangs, and I can’t close it. I can only restore it by closing the Total Security Data Encryption window then removing the USB drive. I can then plug the drive in again and if I look at it via Explorer. I can see that the vault has been created, but I assume it is incomplete. I can delete the vault and retry (even on another computer) but the result is the same. Am I being impatient or does it take an exceptionally long time to create the vault? Or is there a problem?