Robocop

Thanks. I’ve read that article before. I followed the steps paying attention to the warnings mentioned, but I had no success.

Dear Berny, thanks. Just to clarify: I didn’t forget the main password. I just want to change the current one. Meaning, I can access the password manager, but get the error mentioned in my previous entry whenever I try to change the password.

I am using Kaspersky Password Manager (KPM) premium version on a Windows 10 PC. I’ve been trying to change the main passwords several times already, but always get the same message “Failed to change your main password”. I use an external premium VPN (not Kaspersky) to connect to the internet. Also, I’d like to mention the following related to my KPM: “Data sync” setting is selected (on) “My Kaspersky account” is linked to the app. I don’t use any proxy server KPM is installed on a mobile device which has the same settings of the desktop version mentioned aboveI have tried the following measures, several times, without success: Try diverse strong new passwords Log in and out of KPM Change main password when VPN is turned on and off Change my VPN’s location Re-start my PC Change the main password from a sync mobile deviceI appreciate if you could help me. I’ve read related entries in this community but have not found a possible solution. I’ve also searched on the web, but nothing. I have no more ideas. Thanks