richardparry

Unfortunately nobody seems to help. My company has a strong relationship with Exertis in the UK who are the chosen company by Kaspersky for support in this country. Unfortunately as of right now no fix for this other than “wait for an update to fix this” and that Kaspersky is aware. I’ve been told Kaspersky want screenshots and proof of our purchase, which I’ve hit back at them as simply stalling tactics - I’ve supplied all this of course but it simply comes back with wanting more info on the problem. Unfortunately as I have several endpoints now not working I’ve had to explore moving away from Kaspersky to a competitor product.

Can someone help me with this? I have had to let employees go home fully paid as we can’t let them use their desktops without antivirus!!! Who can I speak to to get this sorted urgently.

Hi, I ned to chip in on this - This is also a big problem for us. Overnight KES Cloud updated on our endpoints and about half of them are now advising this issue, licence agreement violated and the product is unlicensed. We’ve checked our account, licence is active, in date (about 164 days until renewal) and has plenty of spare licences too. How can we get in touch with support as its all done online and nobody replies? I’ve had to resort to trying this support forum.