PTF

Hi @Caos I'll PM you. Thanks.

Hi we're running into a problem on one mac: I've set the scan frequency to 7 days for this test Their device does a scan every day They cancel it because it's eating resources The next day at 9am it scans. ... ad infinitum We've worked together to figure out why, but we've come up empty. I though disabling skipped tasks might help, but no. I've created them a custom "developer" profile for just them which doesn't run any scans or anything - but it still runs the daily scan. I asked them to update to the latest available version of kaspersky on secure cloud - still runs daily, even with a recent virus db and recent connection to the server (so it should have the configs!). Any suggestions?

I've asked around and it seems the person who set us up left the company ~year ago. I'm guessing our supplier is directly Kaspersky, but contacting them requires me to go via the CompanyAccount. Catch 22.

Thanks for this. I've joined the company a few years after Kaspersky was set up. I'm not sure we still have it - is there a way I can recover it through one of the admin accounts maybe? Thanks.

Hi, I'm trying to open a support ticket for a user who is having issues with kaspersky in our business. I'm trying to create a CompanyAccount using the License ID for our Endpoint Security Cloud , however I'm unable to do so. There is no way of opening any support ticket for a business account without a CompanyAccount, so I'm resorting to the forum. Thanks!