NorwayDad

Well they’re very lucky to have people like you who take such good care of newbies like me. Thanks again and take care. 🙏

Where are my manners!? Apologies for MIA. I would like to sincerely thank you for your fantastic customer service. I have never had such a good experience with a customer service agent before. Thank you!

Oh, apologies, I thought you meant which version of the android APP. ? The parent phone is on v.10. The child unit is on v.7. I've troubleshooted the problem as per your suggestion. As you can see from the images, Storytel was playing for over an hour, yet registered only 9 minutes in KSK.

Hi again! 1. This appears correct (assuming I'm looking in the right place). 2. Huawei (parent), Samsung (child). 3. 2013 I will follow your instructions. Appreciate the continuing help (and on a Sunday!). ?? Regards

1. Android version: 1.54.0.14 2. Yes, agreed. 3. I added Storytel to the exclusion list and limited it to one hour. ?

Hi and thanks for the quick reply! Android version. The app is running, limits have not expired. He only listens to the audio, so after a few minutes the screen turns off. I tested it today: despite Storytel running for over 30 minutes (screen off, only audio), only 1 minute is registered as device usage. Regards

My son is obsessed with audio books, which is great, but limiting time he spends on other activities. However when he uses his audio book app (Storytel) with the screen off, his screen time is not registered in Kapersky. Can anybody confirm this? Am I missing something? Cheers