mwchar

Just an update to say this is all working, and son very impressed. Basically as TKSC said, install from the owner of the licence's e-mail (where it sends a link to install on another PC) and VPN is fully active. Worked on subsequent PCs ok. Only one of the 5 PCs gave trouble and that apparently had an old no longer used Kaspersky on it. It loaded ok but restricted VPN, on going back next day to uninstall / reinstall and it had already change to full VPN.

Thanks for the info TKSC, I tried cust service for a friend and they were constantly just copy/pasting replies. See this do that, often didn't have the options they said to use which a lot also do Microsoft is the worst. Anyway see if I have this right. You said - the Unlimited VPN can be used on the other two PCs *IF*, you use the same email address that you used to purchase the subscription, So when adding another PC (family in the same house) if I send a link to my e-mail I have with Kaspersky it will allow full VPN use. Currently shows my PC as 'home' which has full VPN but my son's as limited. And-if different email addresses are used, the VPN will be Standard/Limited So because I sent this to my son using his e-mail the VPN is limited. So the solution is to uninstall on his PC and send myself an installation mail and then log into my mail and install it on his PC for him and he will have full VPN as well as me ? Note though: As I said basically I want the full VPN on his PC not mine so not a problem if I don't have it. So how would I make his PC the 'home one' with full VPN ? This would solve my problem I feel lots of uninstall / reinstalls approaching ..... oh well 🙂

First time here (may be last 🙂 ) having just purchased Plus 5 users 2yrs. Loaded onto 3 PCs and only the first PC I loaded it onto has the unlimited. I had tried bitdefender but very intrusive/childlike, and wanted to charge extra for a VPN. So went for Kaspersky but seems may have been a mistake. Honestly Kaspersky is the same now, very 'google' with, 'no viruses -that's great' messages and the like. Rarely heard from the previous version. I can live with this IF I can move it to another PC as I am not the one who needs it... Otherwise it will have to go. Still able to cancel as just purchased but guess it will take a while. Not happy with their purchase system keeping my details, thought that was prohibited in the EU ? I know the problem with support, a friend tried to ask how to cancel an old subscription, no sensible reply but they sent regular mails asking to close in a week. Replying ok close it all done just got another week, so didn't read it. Tried everything, think it is still active ?