Hello antiTrojan Unfortunately I have yet to receive a response from Kaspersky regarding this issue. I have no problems printing normal stuff, but off anything that is Kaspersky protected and the web, I cannot print. Had a communication from a Benny in France(?) but that did not resolve my problem - this appears to be a recent issue as I could previously print direct from my internet banking and from the web. I wonder whether a recent update has prevented me from accessing what I could before……...Muddling