mikethebike

Thanks for the reply and sorry I haven't replied sooner as I thought I had I thought I had already done everything you suggested but for some reason it seemed I failed to add the website to my "whitelist" since once I tried again it appeared to have worked and everything is OK So in case anyone else experiences this issue then I can say that the whitelisting was enough by itself in the case if this website Many thanks mikethebike

Thanks Schulte. presumably if I disable Anti-Banner that disables Anti-banner for all sites and not just the site I have mentioned so once I have left the site in question I need to restore the Anti-Banner ? Under Private Browsing there appears to be a means of adding a site such as the site in questíon so I can simply add it which I think is what most sites refer to as "whitelisting" Have I understood this correctly? mikethebike

The above U.K. TV channel requires that I disable my adblocker and whitelist it to gain access to its channel What do I do to achieve this? I have KIS 21.3.10.391(k) Thanks

I got 2 of these e-mails on 2 days a few days ago. So are you saying that this was in fact an e-mail from Kaspersky? If this is correct, can you say why it began with the classic wording of a spammer such as Dear and Lovely? It sounded as if it was from someone I'd associate with similar e-mails asking me to accept and look after someone else's money in return for a fee I am unclear what kind of a technical error results in such a strange opening to an e-mail. Does this mean that in future that all genuine e-mails from Kaspersky will have this form of address? You can understand why such an opening to an e-mail from Kaspersky has caused concern mikethebike .

OK and thanks harlan 4096. I am not clear what I did to repeat unnecessarily my earlier reply as I didn't mean to. Sorry for that

Thanks for the reply, harlan 4096. I have re-read my post and now realise that it is possible to infer from what I wrote that I wish to disable auto-renew but I do not. I simply want to be sure that a change in the last few days to my debit card such as happens every few years when the bank re-issues your debit card with new details does not affect K's ability to deduct my renewal fee direct form my bank account

Thanks for the reply, harlan 4096. I have re-read my post and now realise that it is possible to infer from what I wrote that I wish to disable auto-renew but I do not. I simply want to be sure that a change in the last few days to my debit card such as happens every few years when the bank re-issues your debit card with new details does not affect K's ability to deduct my renewal fee direct form my bank account

I am on auto renewal. If my bank has changed my debit card but my bank account details remain exactly as they were previously do I need to notify Digital River or will my auto renewal go through automatically without my needing to do anything? Thanks

My question may seem so obvious that I have asked and answered it myself in my original post but my only worry is that somehow it accepted my putting in the 2015 code and it is simply saying that this code is already there as I put it in but this doesn’t mean that it is active as it applied to the 2015 KIS which has expired If the answer is that even if I did put in the code, K will not simply repeat it back to me unless it is the correct code i.e. the system will recognise an incorrect and expired code and tell me if this is the case A simple confirmation that my statement immediately above is correct will be enough Thanks mikethebike

I still have my original activation code from 2015. I have every year since then renewed automatically so I decided to add it to My Kaspersky in case it was ever lost and I needed it for a re-install if ever that is required. When I put it in to the “Add Activation Code” it said that the code had been already registered which made sense as I presume my original code still applies. However when I looked at Licenses it says that my 2015 Internet Security has expired and the licence is not in use of any connected device. However when I look at My current KIS it say rightly that my device is active and under details it does give me my original code I found this a little confusing as I have an expiry KIS from 2015 but an active KIS with the same code As it is showing my original code against an Active licence can I take it that should I ever need to load my code again it will be the code listed there and there will not be any issue i.e. given it recognised my original code when I first put it in and told me it had already been registered, this is definitely the right code and no further action is required on my part ? Thanks mikethebike

An update. I believe I may have solved both the problem I identified in the title and the problem that Flood identified for me as a question which was why was I still running V19 The reset made no difference but I then had an idea which was to check to see if my wife who shares the same computer had the same problem when she tried opening the Secure keyboard. She did not and I noticed that she did not have the yellow and blue shield attached to her Chrome icon which I did to mine, so I assumed that the change in my case may have been the problem and simply decided to uninstall and re-install Chrome and that cured the problem. Why this made the difference and why it had appeared on my desktop we may never get to the bottom of, I suppose In terms of KIS I noticed that I had the Global version and not the European one so I simply downloaded the European version which gave me 21.1.15.500(c) So thanks all for the help but just one more question if I may. Can I take it that from now on KIS will automatically move me to the next version when it is released? mikethebike

Thanks for your reply I’ll respond in the order in which you set out your response. Where do I find the procedure to reset KIS? Thanks. I am still using v20 because that is what I still have. I had thought that my settings on the Automatic Update meant that if there was any changes such as a new version this would be automatically updated but this appears not to be the case All the boxes are ticked in the settings and under Search for Application Updates I have the “green radio button “ ticked which says Important Updates that improve computer security. Should I have ticked “All updates for known applications” and if I were to do this does this cover non Kaspersky applications? My worry here is that as I do not want all Microsoft Updates to be applied as there are many I don’t need It would sound as if an update to version 21 is probably the first thing I need to do as (1) this is sensible anyway and (b) may cure the problem , do you agree? Thanks mikethebike

If I have the occasion to open the Secure Keyboard on sites other than those listed in Safe Money, it will open but will not operate and yet in my settings for Secure Keyboard in KIS I have ticked all internet media as well as banks etc I may be wrong but I feel that in the past I was able to use the Secure Keyboard whenever I wished to on sites that were not on Safe Money So, am I right or in fact is it only Safe Money sites where the Secure Keyboard will operate?. If so then that’s the answer and I accept that that ends the matter. However if it should work then what might be the problem? I have KIS 20.0.14.1085(m) running on Windows 7 Home Premium and the latest version of Google Chrome if that helps Thanks

Thanks Flood. I have downloaded your instructions in case this were to happen again mikethebike

Thanks for the welcome back and the answer, Flood. Just before checking here for any answers I was able to download the update from iTunes “tools” setting and was then able to return to the KIS warning and under Show was able to choose “skip this update”. The warning has disappeared and I have checked iTunes to ensure that I have latest version However In case your steps are ever needed again can you expand on your 4 stages I am a complete beginner when it comes to these matter so can you say where and how I open the KIS application, General Window and how I save the current application to a file in CFG format? Finally what might have caused KIS not to recognise that its download had worked OK as I assume it had worked since it did what it was supposed to, namely change me from a previous version to the current one Thanks mikethebike