lovs2build

OMG soon as I did that it started updating on it’s own. THANK YOU! I will monitor and check over next few days. Thanks again!

Thanks for your help and time! 😊 I have already opened a ticket. ☺

the link you posted as well goes to internet security NOT total security stuff to check does not match. I made this post, below and you gave me grammar course saying you didn’t understand. Link This is link I was referring to. If your going to help and give advise at least link to correct settings.

This check list is for internet security NOT total security. The things to check do not match, like check system date/time correct, then Settings > Additional > Network > Proxy server > Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

After reinstalling it seems to have updated data base however this morning when I turned PC on again it is not auto updating. Here is screen shots. This is all there is in reports.

I will try that thanks!

I only used your as your software and I clearly was not “ everywhere you’ve written “you/your”, you’re referring to Kaspersky and I fail to see why this matters?? Are you a grammar teacher??? Why are you even replying? I answer the first posters questions I mean WHY post this?? I thought this was answered by people who were qualified to answer questions and solve problems as I have posted another problem while back about a bug that was since been fixed why i thought I post here again. Each of the first posters questions are answered in order they asked, with 1, 2 ,3 etc the 2nd picture clearly says above it, it is link from side of the page on THIS PAGE here is FULL SCREEN SHOT. FULL screen shots? Not posted a link??? I did 3 times and screen shot of said link. I posted relevant screen shots, of linked page, they clearly show what I am talking about as the support link https://community.kaspersky.com/topic/show?tid=6392&fid=14 clearing shows TOTAL SECURITY and other screens shots do not show proper places for settings they are asking you to check, why the useless link comment. Sorry to upset you or hurt your feelings, I will contact support via proper means as I do not need / want grammar education because I refer to you as “your” when you clearly knew what I was talking about, again I am sorry for not being more clear and not understanding this is not support Kaspersky , again I am sorry and did not mean to be disrespectful!

! Data base, 2 the check list from link on side of page Link 3 it started with 21.2.16.590 © 4 the useless check list is here on your support site one I link above, there is no performance settings in total security. 5 I have had it on without any problems updating even turned off it does not auto update. 6 LMAO that is useless checklist I am referring too, in total security it is another location. I checked this before making post trying to self fix this, your help/checklist either is not for total security, even though it says it is, or is in need of updating and linked with screen shots, there is no performance settings in total security. Even the “ Enable Log Non Critical Events ‘ “ When I click Settings > Additional > there is no Reports and quarantine and the logging again is in another location, it is on MAIN screen MORE TOOLS>reports. 7 none On a side not I did check the log files (again not where your help files shows it be be) and it shows checking but no updates yet it shows in the program that virus data base needs an update. It just isn’t auto downloading I have to choose manual each time.

I am having same problem. The check list is useless as when I click settings, there is no performance choice. My auto update is on auto. I have been through all the settings, I have not changed anything, I have unchecked gaming mode, even though it has been updating the data base with it on, I now have to update manually.

Thanks again!

If the issue is fixed then why not release it? Why force us to use a web browser we don’t want to use? 🤔 Hello @lovs2build, Welcome! The issue is not fixed, as @Anton Mefodys has said “the issue is fixed in upcoming 2021 MR2 version” The October/November anticipated MR2 is a sizeable update with a number of fixes. This is applicable to all of Kaspersky’s Home software range: Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security & Kaspersky Security Cloud. Note, patch releases and version updates are done in a staggered distribution, across the globe. A patch release start date is not necessarily the date a patch will arrive on your system. When a patch does arrive, your computer must be shutdown & restarted to apply the patch. Release dates are subject to change, Kaspersky tries to keep the schedule, however, dates can & do change. Thank you🙏 Flood+1🐳 Disclaimer, we have no association with Kaspersky. Thank you!

Kaspersky have advised it will be fixed by a patch to be issued in late October, early November. Will this update also apply to total security as well? I have this same problem. I rather not install a browser I don’t like just to visit one web site, I also don’t use anything from Microsoft, only use Firefox.

If the issue is fixed then why not release it? Why force us to use a web browser we don’t want to use? 🤔