Krister67

Now it says the key is blocked. Back to Defender……. again…..

I give up! I ran the “KavRemover” rebooted as prompted, then ran the free version installer “ks4.021.0.44.1537en_25100.exe”, after installation I login to MyKaspersky account to activate the application and it still is the Trial version….

I did that but it still installs the trial version.

I tried to do a new clean install and by accident choose the Security Cloud Personal trial version. Now I can’t get back to the free version that I had earlier. Can someone please explain how to get back to the free version.

Ok, I already tried that and it didn’t help.

Did you try a KSCloud 21.1.15.500 clean install. How do I do that?

Spoke to soon. 😟 Seems the problem has nothing to do with chrome what so ever. I left my computer for 10 minutes and when I went back the “Kaspersky Anti-Virus Service 21.1” was using 20% of my CPU and wouldn’t stop until I rebooted. It also happened when I manually scanned some files for virus. I guess it’s time to go back to Windows Defender….

Well, I removed the Kaspersky Protection extension from chrome and the problem went away. I’ll guess I have to wait for an updated extension. Thank you Flood for the support. 👍

This time the CPU load went up as soon as I visited this site, before the login, I am using Chrome. I tried the same thing with Edge and had no problem with high CPU load. I attach a new info file. Unfortunately it’s still in swedish, I dont want to mess with my windows settings.

I removed the app and then reinstalled it and everything seemed fine until I decided to write this reply. As soon as i hit the “Login in with your Kaspersky account” button the CPU load went up to 20% and then it stays there until I restart the computer.

Sorry, my bad! This is the right one.

Hello FLOOD, File is attached as requested.

I have the same problem with the free version of Kaspersky Security Cloud 21.1.15.500. Everything was fine before the update.