kingmoocow

No updates to this until today - I did open the case with support, who requested the info Anton mentioned, however the problem completely ceased on Monday - everything was back to normal. On Friday Feb 19 though, no time was recorded (again), just like the Friday previous. I enabled Tracing this morning, rebooted, and - now it’s recording and enforcing time again. So - not being able to recreate it with tracing enabled, I think I’ll just have to wait for it to happen again. To sha123’s note above, my machine has been on 20H2 since before I started having this problem; I’m betting it will resurface randomly, and that it’s not directly related to or fixed by a WinUpdate. Though, for their sake, I hope it works great. I’ve been a premium user of KSK for a while, and just renewed for another year - so I’m hoping it will again be as reliable as it’s been for the last couple of years, very soon.

Friday 12 February was the last day my KSK operated properly on Windows 10. Time limits and schedules are in place, however no time is being logged by the program on Feb 13, 14, or today 15. Locally, the program was showing no time limit. I noticed this was not working yesterday, so I uninstalled the app, shutdown, rebooted, and reinstalled, and re-connected my kids’ account to their profiles in KSK. Now the schedule time shows, as well as the limit, however it’s not showing any time used, while I know it’s been used for several hours. Additionally, I noticed that while it’s not counting used time properly, it’s also no longer enforcing “not allowed” hours. It shows it under “My schedule today” on the computer, but it happily lets the user continue during the blocked hours. Other than uninstalling and reinstalling, which I’ve already done - what are the next troubleshooting steps? I do see several people on the forum reporting the same issue, all roughly starting around 12 February; so I’m starting to wonder if this is stemming from a recent software update? I”m running 1.0.5.6821(g)