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instafelix

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  1. Hello @DadGuy @afunk, I can relates to your frustration. I also faced the same issue and I am pretty much sure that Kaspersky screwed up v1.87.xxx for Safekids IOS. Past version don't have such issue. It all started with 1.87.xxx back in February last month when it was released. My son passed to me his device asking why can't surf the web on SafeKids. All we see is the rabbit screen! I have been in touched with the support team (even the 2nd level escalation team) and boy... they are pretty much like bot. Clueless to what we faced. Just keep on forwarding me the same guide (https://support.kaspersky.com/KSK/Mob1.0-iOSTR87-AndroidTR88/en-US/95625.htm). I have repeatedly said it's not working. I pretty much have redo the setup and installation like over 10 times now. Still the same stupid rabbit screen appears. I can also say the support teams have no alignment or tracking log among themselves. All just giving different but pretty much the same responses. I even entertain their request to install their Testflight apps just to get the logs and screenshots they need but the end results, still the same, pointing me back to the stupid guide (https://support.kaspersky.com/KSK/Mob1.0-iOSTR87-AndroidTR88/en-US/95625.htm) again and again. I really feel they are bringing me around in a circle. Last two updates, they at last admit Safekids screwed up and said Safe Browsing option no longer works on Safekids (see below). Ironically, after stating the Safe Browsing no longer work, they still put in the stupid same guide again... Next is even more fantastic. After received their reply on the No Safe Browsing admission, I asked if cannot work, means I have to use Safari now and whether Safekids policy/restriction still work with Safari. Guess what's they reply...?? "No, your can't use Safari since Safekids doesn't work with it. You have to use Safekids to protect your kids..." Hello!!! (sorry for my sarcasm here) Did you remember saying Safe Browsing no longer work?? if no longer work, how the hell can I use Safekids to surf the net??? You see why I am saying these guys are really like BOTs! I am super super frustrating now that I really want to throw Safekids for IOS out of my window. Sorry again for my strong sentences here. I just pity my kids for not able to surf the net on their iPad/iPhone now. For now, I ask them to use the desktop for now until this whole issues are resolved.
  2. My kids IOS device keep on popping the need to install new Profile. After installing it, then a few days later, the issue pops up again. What’s wrong with Safe Kid?
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