[Start and Stop Button grey out]

I must add after nearly one hour that client’s key was activated again grey out

[Start and Stop Button grey out]

Hi Cesare

1- yes i tried to keep up the connection as you said it’s worked after few minutes and key activated , it ‘s interesting when i uncheck the do not disconnect from the administrative server the key still is active and doesn’t grey out but on other system the situation is the same!!!!!!!!

2- for sync ksc message Device has been queued for synchronization forcing , i test it on two different devices

3-yes this problem has ocurred on all of my devices

4- i allowed any traffic from LAN to Kasper does pass but no traffic passed

 

Thanks

[Start and Stop Button grey out]

Hi Cesare , sorry for delay i have a firewall between clients and server farm i did the rule but nothing has changed should i open lan as source udp port 15000 to kasper ?  

because i did but nothing happend

 

Thanks

[Start and Stop Button grey out]

Hi Cesare and thanks but the port on the client is open and in the net agent policy “use udp port” for port 15000 is set

 UDP    0.0.0.0:15000          *:*

 

so with this situation what else can i do?

 

Thank you

[Start and Stop Button grey out]

Hi , i have a kaspersky security center 12 and i have not done any change ,recently  when right click on a client and select properties in the Application section start and stop button grey out (disabled) .

How can i enable it again? why is this hapenning?