Dear Kaspersky Support Team,
I hope this message finds you well. I am writing to appeal the blocking of our websites typox.ai and app.typox.ai, which have been flagged by Kaspersky as posing a "data leak threat". This issue is critical as it affects our users' access and trust in our services.
We have thoroughly reviewed our websites' security and have not found any vulnerabilities or threats that could justify this block. Both websites are secured with SSL and regularly updated to ensure compliance with the highest security standards. We use reputable third-party libraries and services that have not been flagged by any other security providers.
Specifically, the warning received is as follows:
Domain: https : //typox.ai and https : //app.typox.ai
Reason: Data loss threat
Detection Method: Database
We believe this is a false positive and kindly request a review of our websites. We are more than willing to cooperate and provide any necessary information to assist with the review process.
We found that other users have encountered similar issues as ours. Please refer to the following post: https://forum.kaspersky.com/topic/touchkasperskycom-cannot-access-the-page-37075/#comment-149705
Could you please advise on the steps we need to take to resolve this issue and have our websites removed from the blacklist?
Thank you for your assistance and understanding.
Best regards
