Emad

Hi, Thank you for your thorough reply and screenshots, For the details missed, I mentioned in my post "Internet report" not YouTube report, and this report has one way to access which is the browser, that's why I didn't detail further: Windows 11, the latest KSK version, Chrome ... I am using Internet report because YouTube report doesn't report YouTube activities outside the app "apparently". because it is always empty although I am activating the Safe YouTube, and my kid is not using the YouTube app and just browse YouTube via Chrome. And this issue is not limited to YouTube, for example, my kid is using URL Shortener sites, and these are case-sensitive like YouTube. To summarize: My simple request is to not lowercase the URLs in the Internet Report. Best Regards, Emad

Any update?

Hi, Internet report URLs are in lowercase, while YouTube URL is case sensitive, so the URL in the report is invalid and I cannot open it to check. Example: In the KSK internet report: https:/ /www . youtube . com/watch?app=desktop&v=4uyrwe0nrl4 this is not a working URL, no video. Correct URL ends with: 4uyrwE0nRl4 --https://www.youtube.com/watch?v=4uyrwE0nRl4 Regards, Emad

Hello, Thank you for the well-articulated explanation. Regards, Emad

From my point of view, it is very risky to allow unknown person to control your phone. There are apps that are made for people like you -and me -, it will force limited time and block some apps etc.

How YouTube safe search works? Is it controlling the YouTube app or via web access?

Hello, Thank you for suggesting 2FA, which solved the issue. Regards, Emad

Hi, My kid managed to hack my password and he turned off the app, I changed the password, however I would like to be notified whenever the app is turned off. Regards, Emad

Hi, this app stop sending info happened every few days, I have to keep restarting the device everyday, anyone else faced and solved this? Regards Emad

Hello, 1- Honor PE-TL10 2- Android 6 3- 1.60.0.8 4- Google Play 5- Yes 6- Android 6 7- Premium anyway, it now return to send activities after restart, till now the issue didn’t occur again. Regards, Emad

When I restart the mobile, it worked andsent the activities again. I allowed the app to be running in the back ground and exclude it from power management as requested during installation, anything can be done farther?

Hi, the Kids safe app stopped sending activity details, I tried to reinstall and it worked for two days after reinstallation then it stopped giving activities monitoring again. any clue? Regards, Emad

I appreciate your support, I’ll buy the product and open a support ticket. Thanks.

Hello, thank you for follow up, Is there any other Kaspersky software installed? No ( I also disabled MS antivirus & firewall) Does “Cuemath online class site is not stable (timeout)”, All Browsers Which browsers? All Is Cuemath a subscription product? YesRegards, Emad

Hi, do you have an activity timeline where I can see the usage details, like: 10:30 minecraft 15min 10:00 Chrome reddit 30min 9:35 Chrome Youtube 15min Regards Emad