Elly117
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Posts posted by Elly117
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Try uninstalling it and redownloading using the installer from the site. It worked for me. Performance issues were fixed.
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I have the same problem with the free version of Kaspersky Security Cloud 21.1.15.500.
Everything was fine before the update.
I had it as well, I solved it by uninstalling the program, then reinstalling it from the site. It has been working normally, I guess from now I’ll download it from the site now instead of updating through the application.
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Hi @Elly117,
If the issue occurs with the latest version of the Kaspersky product, please submit a ticket to technical support via https://my.kaspersky.com, we will request additional logs for further analysis.
Regards,
Igor
Thank you but I reinstalled a fresh copy and it works fine now.
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@Elly117 Welcome. Can you please specify your Kaspersky version.
Security Cloud 21.1.15.500, but I have solved the issue, I uninstalled it, then redownloaded it from the site. It has been behaving normally since. Usage is under 2% when idle and power usage has been low.
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Kaspersky CPU usage has been in the 21% range with high power usage. My fans even become audible because of it. No scans or updates were reported on by the program, it just starts using 20~30% of my CPU. Is this normal? If not what can I do?
I already have the low profile mode enabled too.
Windows 10 1903 update causing high CPU of KES 11.1
in Kaspersky Endpoint Security for Business
Posted
Try uninstalling the program then reinstalling using the installer from the site. You have a similar issues I had and that worked. Remember your Security type and login details before you do so.