So, I’ve spent/wasted my day looking into this. It seems the latest KES 11.6 updates include the provision of Kaspersky Endpoint Agent 3.10, which sits alongside Kaspersky Security Center Network Agent & Kaspersky Endpoint Security. This failed to install on some machines, and in other cases it installed - but failed to activate. The patch is supposed to address this but didn’t work on any of the machines I tried. Spent hours trialling different methods and potential solutions, from uninstalling with Removal Tool right through to the nuclear option of reinstalling Windows 10 Pro on one machine. Nothing worked 100% unless I uninstalled Kaspersky Security Center Network Agent - essentially removing the link between the endpoint and the cloud portal/server. This obviously isn’t ideal but I concluded it was better to have protection running (albeit not cloud-connected) than to have nothing at all. Reactivation of the AV software was done by manually entering the product key into the ‘Licence’ part of the UI. However the licence would immediately be removed after clicking on ‘UpdateTask’ - presumably because this involves a callback to the KES cloud servers. It’d also trigger the Cloud portal alerts relating to the licence limit being reached and the endpoint having violated its licence. My very imperfect workaround is to initially uninstall the old Kaspersky Security Center Network Agent software, then check if the new Endpoint Agent had been installed. If not, that was downloaded and extracted from the KES 11.6 package available on Kaspersky’s website, and then installed. It doesn’t seem to be included in the distribution package available from the Cloud portal. After a reboot I’d then open up command prompt and manually enter the licence key for the new Endpoint Agent software - this is the same licence key as used for KES cloud. Go to the file directory (cd “C:\Program Files (x86)\Kaspersky Lab\Endpoint Agent”) then type agent.exe --license=show to see whether a licence has been applied. If not, type agent.exe --license=add xxxxx-xxxxx-xxxxx-xxxxx (your licence key). If you then re-enter license=show, you should see the expiry date. Next stage was to activate KES - open the window and manually enter the same licence key. It should then activate the software. In most cases I needed to reboot the PC before then doing the security/app updates and UpdateTask. This is by no means a fix, but at least it gets the protection up and running again. I am extremely unimpressed with Kaspersky so far. There has been a complete failure of communication and seemingly no attempt from them to suggest a temporary workaround. Instead I’ve been left to work out some form of solution for myself. If this isn’t fixed by the end of the week we’ll have to cut our losses and switch over to a competitor. Certainly won’t be renewing when the licence expires next year.