Doncaster3108

Thanks for the above. I’ve done the suggested steps above but the laptop still shows “licence has expired”, as well as the message “Device is protected”. Before I create a “support request” would a complete uninstall of KTS and install solve the issue? Also I’ve read that if I use the activation code too many times, the system may block the “activation code”. Do I need once I’ve reinstalled KTS on my laptop, enter the “activation code” again or will it take from my “My Kaspersky” log on page. Thanks

Thanks for your reply, in answer to your above questions, Q2 Yes Q3 No but all the sites I visit with passwords are showing but I had to pick 15 for my free account which are showing in green and the rest are in orange. Just for further info, I have a 3 device licence and when I check all 3 devices they all show subscription valid till 19/11/21. However on one device (laptop) although the subs shows valid until 19/11/21 when I log onto my account on https://my.kaspersky.com/ and move onto the ‘Devices’ tab and check the “information Tab” for this laptop, it shows that the “licence has expired” (keep in mind the subscription information for this device shows valid till 19/11/21). The other two devices do not show “licence has expired”. I also have removed the licence key and re-entered my activation code on this laptop but has not changed “licence has expired” warning even though the subs is valid till 19/11/21.

I have just renewed my Total Security subscription and it is valid for another 352 days. Now my Password Manager is set to ‘Free Version’. I thought the Premium version of P.M. comes with Total Security. Has this changed?