citoservices

And now we have a "new fruit" Can only update the databases manually. Automatic update does not work because the application thinks there is no Internet connection..... Is this really an "Enterprise" product ??

This problem has reared its head again. The solution I used before no longer works ?

Finally, thank you ?

Kaspersky still does not detect this file as being malicious ?? What could be the reasons for that ?? Ive always trusted Kaspersky as the premier AV, have been using Kaspersky products for almost two decades now... I am not having "issues" with Kaspersky Business Hub portal, but thanks for the link anyhow

It completed! Says its "clean", but I really doubt that ! https://opentip.kaspersky.com/EE7A36E3CDEB1A96908F4AC1C4CC700C95D62491AD6A2FFFC0997CE40BFE7638/results?tab=upload

Thanks for your response. I used the KOTIP link before I created this thread. I uploaded the file and sent it for analysis, but the "cog" on the screen just went round and round and round, I left it for several hours with no feedback from the webpage to tell me if it completed or not. The file is still not being detected by Kaspersky. I will use MyKaspersky to send the file. What I dont understand is why we should have to jump between portals to do this. We should be able to upload files from the "Business Hub" directly (https://cloud.kaspersky.com). If its possible from the "Business Hub" then i have no found where it is ............ I have tried again to the KOTIP portal, this time I have signed in. "Analyzing..." cog is going round and round ...

I have posted a quick and easy solution for this. Would be nice to hear from Kaspersky the reasons this is occuring ..

You can fix this by doing the following Click the "settings" cog --> "App settings" --> "Synchronization" Then in the section "Synchronization settings" Click on the "Server" URL --> Copy all the URL so it is saved in memory --> Remove all characters from the end of the line up to the "M" in .com Then press save After, click again on the "Server URL" and paste back the URL you previously copied to memory. Press save, the APP should now be OK. This happened to me two times so far, the first time I uninstalled and re-installed, but that aint no solution. After some digging I came up with the above fix. No idea why this is occuring ......

I have a file that was sent to me from a client whose notebook was infected. I scanned the file with Kaspersky and Kaspersky informs me that no malicous objects were detected, but that info is incorrect. The file is malicious. In the past we could submit files to Kaspersky with our email and receive a response. I can no longer find this feature anywhere. Here is a link to a URL that describes what the malicious file contains. https://www.hybrid-analysis.com/sample/ee7a36e3cdeb1a96908f4ac1c4cc700c95d62491ad6a2fffc0997ce40bfe7638/64749e69d96de4c94f0c0b9d

Login to cloud web portal Go to “Quarantine” File Category → Quarantine 21 files are deleted and keep returning Every single file has the same attributes as below File name: Device name: ********* Placed on: 04/22/2009 10:24 pm File size (bytes): 0 File status: Must be sent to Kaspersky Why is this occurring, Have to say I am extremely disappointed with the overall experience with this product. The “restore” feature is pathetic when running from within the cloud. Hardly ever restores false positives, I have to run locally command via cmd prompt to restore files. Tooooo many bugs, its as if I am testing a beta product ……….