Hi, now both of her devices are not monitored anymore the weirdest of all is I receive messages saying the mob device left location or returned location when it actually never left it (it is on my desk) and the laptop as a message that their is no restriction today, with a child both hands up to your questions: For your child, which device is Kaspersky Safe Kids (KSK), installed on: Windows, Android, MAC, iOS? One on a Samsung galaxy 10 one on laptop windows 10 How long has KSK been installed? 12 or 13 months Has the device been powered OFF & ON Cedrick: yes included rebooted For you, which device is Kaspersky Safe Kids (KSK), installed on: Windows, Android, MAC, iOS? Cedrick: one on my iPhone XS, one on my px windows 10 Has the device been powered OFF & ON? Cedrick yes Is KSK Premium or Free? premium, account [deleted by moderation]