Antinomio

Thanks for your kind reply. Kaspesky has unified my duplicate request and now they have finally solved my problem with no need of sending attached files. I suppose they reset my user id and it solved the problem. On the other hand the problem began in a very strange way: at first I could not see all the web activity of my children. They were connected and Kaspesky reported that they were not. Some hours later I could not access to “Children” panel. Thanks again for all your help and patience these days. And please be safe!

It is been really hard to get a solution with Kaspesky: I do not know why they gave ma another INC. And now I receive different messages for the same problem. But they ask me to do different things. One of them told me that I had exceeded the number of activations allowed (as I mentioned before) and that it was simple to solve… but I keep waiting. The other ask me to send him screenshots of my restrictions to children computers… But it is imposible! I can not access to “Children” panel, so it is imposible to send that information to them! It only appears the first message you mentioned. “exceeded the number of activations allowed” is not been showing. I installed a trial software for 5 days (it worked fine then) and I bought and installed the premium on saturday 24. The last day it worked was the 25… that is, it worked just for one day.Thanks a lot for your help and attention. Best Regards.

Thanks for your reply. They have sent me an email asking me for my serial number and my purchase order (I have sent both) They say trouble is because I had exceeded the number of activations allowed (I do not know why… I have done only one activaton). My INC# is INC000012029654. After the chat a new one was also generated (INC000012033263).Thanks a lot for your attention. Best regards. Ps: Not working yet. The same error. I keep waiting.

Thanks again. I ‘ve done as you told me. I used the chat but they were not able to find the problem. They have only verified that server is not in manteinance.

Yes, I did. Yes. That’s why I am trying to solve it myself or at least I am trying to prove some options to make it work.Thanks again.

Thanks. Yes, I did contact Kaspesky a couple of days ago. I am waiting for the reply, but I am trying to find if I could do something to make it work for myself.

Thanks. I am seeing other messages with the same problem, and all of them submitted in the last days. It seems it is Kaspesky that is having a trouble: the application worked fine (so no compatibility trouble) and suddenly it stops working. What could happen if I delete my account? Could I create it again and introduce my serial number with no problem? Perhaps that’s the solution, because I think that the problem is that some users have been blocked by Kaspesky. I tried to create a new account with annother email and I was able to. It is clear that there is no software problem: it is a problem with accounts. Best regards.

The same issue for me. I have checked all you write but KSF is not working.