Andy_1

Thankyou. The delete licence was NOT where the pictures show, but I found it. I had to open the details section under Licencing, then could choose delete in the bottom right. Once done, I could “send” the new licence to the device. Thanks again !

Hi. As above I tried to remove the licence every way that I could. However I could not find a way to do it. In the support page it says that under the licence tab I can select Devices Button, then the PC, then remove the licence. However there is no option to do so when I do this. If you know anyway that I can remove the old licence please tell me :-)

Hi. I have purchased a licence for AV today. And I added it to the account as it asked me to. However now I have my PC showing RED “Expired” with 14 days left on it’s old licence and I cannot get rid of this old licence or add the new licence to it. I went into MY K, Licences, the Device. There is no option to remove the existing PC from that licence. And I cannot see anyway to add the licence I’ve just bought (which show up in licences) to the existing PC. Please help. I’ve removed the software off the PC, re-installed it again. I’ve been into devices and disconnected the device (it just shows up again with the old licence). I have no idea what to do.