What I was notified by email was only that Kaspersky had been working on changes on certain things around the time I had to install this update; That it would cause some disruption for a while. None of your above-mentioned explanations and information were given in the email. No mention of disappearance of double VPN. I ve now found the information I needed on this web page from you, which is detailed to some extent. I think these explanations should have been provided to the users of this VPN in the first place in order to avoid unnecessary confusions we have had here. I believe there are still more costumers like us out there all over the world, wondering what is going on with the VPN. By the way, I am still waiting when this VPN will start running as its expected way. "Connection time out" keeps happening off and on as of now, when I send emails. Thank you. --- The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates. --- P.S. Driver "VPN WG Nt Adapter" keeps changing and I cannot make the settings of this driver in a certain way. (off topic)

Hello @Jassie_Dave, Kaspersky have issued an official statement: https://forum.kaspersky.com/topic/kaspersky-vpn-dns-issues-after-purevpn-integration-time-for-kaspersky-statement-57458/#findComment-222889, by Mikhail Shakhov, on behalf of Kaspersky: "Dear customer, We’re truly sorry that you’re experiencing some temporary issues following the migration to our new VPN service provider. Over the past 8 days, many teams across KL have been working around the clock to complete the transition and stabilize the new infrastructure. This remains a top priority for us and our partner, and the work is progressing in close collaboration. We kindly ask for a bit more of your patience and loyalty as we continue these efforts — we’ll share further updates soon. Please make sure you’re using the latest version of the app, as fixes are already rolling out and the service will gradually return to normal as stabilization continues. The issues expected to resolve automatically include reduced availability of some locations, slower connection speeds, and difficulties accessing certain online resources. If you’re running into any specific problems right now, please reach out to our support team and include as many technical details as possible — this really helps us understand the situation and speeds up the fix. We’re here for you and want to make sure you feel supported while the transition is being finalized. Thank you for staying with us and for your understanding." IF (you) haven't logged a case yet @Jassie_Dave - please do so, Kaspersky *are* working with subscribers who log cases as well as working on the transitions *overall* Please post back the incident reference number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

Hello @NicoCase, Welcome! Please log a request with Kaspersky Customer Service, select Email & fill in the template as shown, select (your) Kaspersky software from the drop-down-list(A), & please provide a *detailed-history*: ***IMPORTANT*** -> please post back the incident-reference-request-number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

The device was added to the old place [@igor-kurzin-127 removed the old device, and I added my license to the Kaspersky standard]. I can find "confirm" on there. I can't add an email to "Data leak checker". How to fix all?

sorunu ben neden çözüyorum para verip vpn alıyorsam sorunu Kasperin çözmesi gerekiyor günlerdir sorun var sorunu çözmüyorlar hala VPN çalışmıyor

у меня наверное с 2013 года обновление поверх ручное или авто. Возможно в реестре есть аналогичные остатки.

bei mir funktioniert kein vpn obwohl ich premium hab und support und fernzugriff hat das problem immer noch nicht gelöst! angeblich irgentein bug aber mein geld wollen die doch auch! abgesicheter modus ging auch ein paar tage nicht! hab premium glaub ich schon 10 mal neu installiert vpn noch öfter und das geht ja alles von meiner lebenszeit ab! hab heute von neun uhr früh bis 17 uhr alles mögliche versucht support ist ja auch nicht gerade sehr hilfreich und der premium support weiss auch nicht weider es kümmert sich ein spezialist aber seid 2 tagen nichts vom spezialisten! mein altes abo hab ich gekündigt weil da ging ja auch nichts mehr hab jetzt ein neues und das selbe geht schon über eine woche und niemand macht irgendetwas ausser fernzugriff und nichts! frag mich echt was da los ist? benutzte schon kaspersky seid 2007 mit verschiedenen abos und premium hat eine zeit gut funktioniert aber seid ein paar wochen spinnt das total! soll mir den vpn neu runterladen usw! das geht doch nicht! habt ihr auch solche probleme?

buradakini arkadaşlar