I checked the spam folder but there was nothing from Kaspersky Technical Support. I sent messages to email support and chat support on a different days but the results were the same. and somehow, anti-banner problem was fixed so I don't need to contact them now. but I hope you to fix the support contact form issue, since i might need it in the future. thank you for your support.

Compre una subscripción de Kapersky Premium por 2 años para 3 dispositivos pero al instalar todo y luego registrar mi correo cuando quiero abrir la aplicación me dice que no tengo ninguna subscripción activa en mi cuenta. No e podido ingresar ni a VPN ni a Kapersky Premium , solo al Password Manager. No se que puede estar pasando porque en mi cuenta figura mi dispositivo que es mi notebook y figura que tengo la subscripción pero no hay caso no me deja ingresar, me pide clave y con mi cuenta nada que no tengo subscripción. Ya instale 2 veces y reinicie y nada. Alguna idea de que puede estar pasando ? seguí los pasos tal cual como decia el correo que me llegó luego de comprar la subscripción. Por cierto soy nuevo con este antivirus, primera vez

Доброго! 21.23.6.641 win7x64 что за лажа с подменой SSL сертификатов в последнем обновлении (до этого почти год антивирус мне не мешал)? при попытке соединения по протоколу FTPS (в том же тотал командер, например с хостером beget.tech) ругается на хэши и т.п. = что кто-то есть"по середине".. даже если принять "изменения" - соединение установить удается частично, без обмена данными.. на этом этапе все "виснет" и приходиться рвать соединение - естественно в таких условиях работа не возможна.. И второй вопрос - если я хочу отключить антивирус , значит я его хочу отключить полностью (даже в диагностических целях), а не только GUI. Как мне это сделать ? = зачем мне водить хороводы с удалением полностью и/или его переустановкой, чтобы проверить его влияние на очередной "баг" ?

Olá recentemente o kaspersky de um alerta quanto a um arquivo background.js, removi o arquivo e mesmo assim alertou novamente um tempo depois que me fez decidir formatar a máquina por desemcargo de consciencia, porém mesmo assim outro alerta surgiu, executei alguns outros programas junto ao kaspersky, como malwarebytes e adwcleaner para uma varredura das pastas e dos navegadores, removendo também extensões e então o problema parece ter se resolvido. Mas observando um dos relatórios vi que um dos arquivos pegos dizia ser o chrome.exe e o MBAMservice.exe, que é a extensão web do malware, então averia chance de apesar ser conflito, e todas as vezes que alertou era algo do próprio chrome que se atualizava e então acabava sendo pego, e ai o navegador cria outro arquivo desse e se repete o ciclo, sendo apenas algo do programa mesmo? Um problema similar ocorreu pelo MSEdge quando desinstalei o Chrome, gostaria de ter uma noção melhor do que são esses alertas se possivel, pois sou um tanto leigo.

К счастью ничего не обнаружил)

У меня никак не влияет, с включенной SB все нормально работает. После всех сканов ничего не обнаружилось, подозрения не подтвердились?

1) Recently, my Microsoft Defender removed a malicious file: AppData\Roaming\secure\QtWebKit4.dll (Trojan:Win32/Wacatac.C!ml) Before migrating to Microsoft Defender, I used Kaspersky Free as my main antivirus and scanned with Malwarebytes Free. 2) The files in the secure folder are dated 08/12/2024. I found a Malwarebytes Free log, and this log shows that a removal occurred on the same day the secure folder was created, 08/12/2024. 3) Are these events interconnected? And why didn't Kaspersky Free's real-time protection block and remove the malware? Only Malwarebytes Free detected and removed these files from the log, and only Microsoft Defender later removed AppData\Roaming\secure\QtWebKit4.dll (Trojan:Win32/Wacatac.C!ml) after the full scan? 4) After infection, was this malware always active until the day of the Defender scan? My scan sequence was: KFree then Malwarebytes Free Both 08/12/2024 Log Malwarebytes Free: Malwarebytes -Report Details- Scan Date: 08/12/2024 Scan Time: 15:38 Report File: 8ef8ddf6-b593-11ef-bcfd-bc5ff4cbae09.json -Software Information- Version: 5.2.3.156 Component Version: 1.0.5108 Definition Pack Version: 1.0.92804 License: Free -System Information- Operating System: Windows 10 (Build 19045.5198) Processor: x64 File System: NTFS User: DESKTOP-3DM2P71\Retrogamer87 SSD -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 213928 Threats Detected: 2 Threats in Quarantine: 2 Elapsed time: 15 min, 27 sec -Analysis Options- Memory: Enabled Startup: Enabled File system: Enabled Compressed files: Enabled Rootkits: Enabled Heuristics: Enabled Potentially Unwanted Program: Detect PUM (potentially unwanted modification): Detect -Analysis Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry key: 0 (No malicious items detected) Registry value: 0 (No malicious items detected) Registry data: 0 (No malicious items detected) Data stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 2 Legit.MisusedLegit.AutoIt, C:\PROGRAMDATA\WAF.COM, Quarantine, 6823, 975772, 1.0.92804, , ame, , 3F58A517F1F4796225137E7659AD2ADB, 1DA298CAB4D537B0B7B5DABF09BFF6A212B9E45731E0CC772F99026005FB9E48 Malware.AI.4154888263, C:\USERS\RETROGAMER87 SSD\APPDATA\LOCAL\TEMP\IEWKRR1ONNHJAAUWNKX4VSIQR2.EXE, Quarentena, 1000000, -140079033, 1.0.92804, 59B09B4B01ECED57F7A69047, dds, 03122948, BEED7B1858D259FA2349B88E707E164E, 5C79501AD48DE8BD3F643E7F487C2D73FDA5EE10095E5E5A414ECAC91F951451 Physical sector: 0 (No malicious items detected) Windows Instrumentation (WMI): 0 (No malicious items detected) (end)

Human truth is more reliable, but I don't know what it is Falcon Sandbox Reports