Yes @amr alaa, we understand, but this is what you wrote at the start of your topic: Thank you🙏 Flood🐳+🐋

Hello @amr alaa Thank you for posting back & the information! Please post a *full screen screen-print* of the screen you are seeing with the problem? Hide any private information, for example email address, before posting. Thank you🙏 Flood🐳+🐋

I use Kaspersky Free, not Kaspersky Security Cloud free. I want to use Kaspersky Free for free

Hello @amr alaa, Welcome back! It's not possible for the Community to give advice about third-party merchants selling Kaspersky software but we'll share these observations, the Kaspersky Security Cloud free version you speak of is: v2021.03.10.391, dated: Feb 8th, 2022. As we advised in your previous topic, Kaspersky Security Cloud free has been replaced by Kaspersky's *new* Kaspersky Free for Windows®, v21.17.7.539.0.26.0, dated: 8th ‎September ‎2023. We've already assured you about the protection of Kaspersky's software in your previous topic: What do I do when the license expires? When the license expires, I want to continue with the free version of Kaspersky Security Cloud. Thank you🙏 Flood🐳+🐋

no

Hello @amr alaa, Thank you for posting back & the information! For the second email address, has that MyKaspersky account ever has *any* Kaspersky software subscription / license recorded / stored in it? Thank you🙏 Flood🐳+🐋

I tried another email address that does not want to return me to the free version. It asks for money after terminating the license. I want to use the free version.

Hello @amr alaa, Welcome back! Has the *original* Kaspersky Security Cloud expired? IF the answer is YES, in (your) MyKaspersky account, in the Devices tab, has Kaspersky Security Cloud been removed? IF the answer is YES, please go to the next point: Is the email you're using the same email that was used for Kaspersky Security Cloud? IF the answer is YES, please try another email address. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋