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Virus and Ransomware related questions

Get advice and solutions to remove viruses and ransomware
  1. linkorhost
    Started by linkorhost,

    Customers open my website and with Kapersky they can't access it due to a false positive! Please note that these are two completely different sites, they are on different servers and yet both report the same problem that does not exist.

  2. euron greyjoy
    Started by euron greyjoy,

    Hello there, this is the link to the virustotal and kaspersky threat intelligence results of the file. https://www.virustotal.com/gui/file/e339349f607896d96a5786129e7e84eea5bff46956edb4d5c6bbe731e7d323f9/detection https://opentip.kaspersky.com/E339349F607896D96A5786129E7E84EEA5BFF46956EDB4D5C6BBE731E7D323F9/static?tab=upload I would appreciate help. In virustotal, kaspersky is the only antivirus flagging it. Please let me know if I need to provide any more information regarding this file.

  3. Gene15644
    Started by Gene15644,

    Good Day: VS 2022 ver 17.4.3 Win 10 - 10.0.19044 Build 19044 If I compile this, no problem..... #include <iostream> #include <complex.h> using std::cout; using std::cin; using std::endl; double add(double x, double y) { return (x + y); } int main() { int total = add(3, 4); cout << "3 + 4 is " << total << endl; double another = add(1.2, 3.4); cout << endl; cout << "1.2 and 3.4 is " << another << endl; cout << "Hello World!\n"; } If I compile this, having added four lines I ge…

  4. SamiAli
    Started by SamiAli,

    Hello! My website appears in search engines like this: Please help site: wmdh.net

  5. GemmaReillyADV
    Started by GemmaReillyADV,

    I have a number of clients that use this software and for the last two days Kaspersky keeps alerting them about my remote control software being installed. Whilst this feature is good, where on earth and how am I able to tell the user to permanently ignore warnings about it. I have got them yesterday to go into the managed intruder detection part and 'allow' the programs, but it still keeps alerting them multiple times a day. Please help me

    GemmaReillyADV
  6. JOOD

    Hello! My website appears in search engines like this: site: najl.sa The location is new and it is a commercial facility.

  7. Fran Erian
    Started by Fran Erian,

    Hello Kaspersky Team, Our website https://www.aurora.tur.ar/ also has been falsely flagged as a phishing site. Also https://aurora.tur.ar/ is working fine it's just the www redirect There is no malware present, its a false positive. What can we do? Thanks in advance,

  8. rounakr94

    https:// www . sihub . in/managesi/icici The above website is used by most banks in India to manage their E-Mandates (Recurring payments). The website is owned by the payment gateway operator Billdesk which is used by most if not all major etailers. Can the above detection be a false positive?

  9. rounakr94
    Started by rounakr94,

    Long back I had downloaded this pdf for looking at LG Air conditioner error codes. I had opened this pdf again yesterday after 3 years and Kaspersky deleted the pdf citing the below. The PDF was of 3 pages with some links in the last page. Am I at risk? I didn't click on any links in the PDF and was just browsing through the data when suddenly Kaspersky closed and deleted it. Event: Object deleted User: DEMON-SLAYER-2\Rounak User type: Initiator Application name: explorer.exe Application path: C:\Windows Component: File Anti-Virus Result description: Deleted Type: Software that may cause harm Name: HEUR:Hoax.PDF.Phish.gen Precision: Heuristic…

  10. Kumortas
    Started by Kumortas,

    Hello Kaspersky Team, my website has been falsely flagged as a phishing site. I'd like to request a re-evaluation. Website: https://eyelogicsolutions.com

  11. SARDI

    Hi, last 2 days outlook won’t connect to mail server. It managed to connect at first after 2-3 Outlook/PC restarts. At the end, when I disable Mail Anti-Virus, it is working. Please solution. If the malicious object is downloaded while Mail Anti-Virus is disabled will File anti-virus and/or other KIS modules detect if malicious object take effect? Using: Win10 Pro x64 Build 19045.5011, 22H2 Outlook 2010 Kaspersky Standard v.21.21.7.384 Outlook eror: 0x800CCC0F connection to the server interrupted Thank you.

  12. Dropland
    Started by Dropland,

    Hello, Please delete my website. https://dropland.net from the blacklist. There is no malware, scripts for catching or spamming on the site. my site is on the GoDaddy server, the godaddy team conducted a full analysis of the site and did not find any problems with the site files and database.

  13. Lucky D
    Started by Lucky D,

    Kindly assist. I am battling with malware that Kaspersky Plus cannot disinfect and recommends that I skip for the past one week or so. I suspect this came through an email which I immediately deleted without opening. Cleaned trash, cleaned temporary files, ram malicious removal tool and still no luck. The following message pops up time and again

  14. rounakr94

    I was doing a scan for some files I downloaded. After scanning the Kaspersky dialog box showed 1 Object Detected in Red but I couldn't find details of that object anywhere in Scan Reports or in the Quarantine. Do note that this happened just after my application updated to 21.20.8.505 version. The scan result was as follows: Event: Scan is complete. Now there are no active threats User: DEMON-SLAYER\rouna User type: Initiator Component: Virus Scan Objects scanned: 11 Objects detected: 1 Objects processed: 0 Objects not disinfected: 1 Objects disinfected: 0 Objects deleted: 0 Number of objected moved to Quarantine: 0 Scan log of the day i…

  15. SHambhu
    Started by SHambhu,

    yesterday, i suffered from hacking attempt and my site https://powersanchar.com/ has been fixed and all viruses and malware has been removed. So request you to remove my News Website from phising category.

  16. Arek
    Started by Arek,

    Witam. Nie mogę usunąć tego trojana, nie można go naprawić. Nie ma opcji usuń. Co zrobić? Brak opcji usuń

  17. sitereports

    our website and subdomains have been flagged as phishing but kaspersky is the only anti-virus to flag this out of 96 providers.....there any no issues with our sites so this must be a false-positive: https://sitereports.live https://app.sitereports.live https://docs.sitereports.live

  18. Bright625
    Started by Bright625,

    Hi I realised that for the past month or so whenever I start my PC, System Watcher detects and blocks CMD under behaviour analysis and marks it as a Trojan. I scanned the system with Kaspersky, Hitman Pro and Malwarebytes but nothing shows up, also checked Autoruns and Task Scheduler as well as Process Explorer for a malicious batch file and I don't see anything out of the ordinary. Is there a way to find out what it could be? Kaspersky isn't giving me much information. Thank you for any help. Windows 10 Version 22H2 (OS Build 19045.5737) Kaspersky Application Version: 21.20.8.505 Event: Blocked Application: Windows Command Processor User: * User…

  19. Bav
    Started by Bav,

    Wow, what this little exe put me through with Kaspersky. So I reinstalled Kaspersky premium, instantly it detects keyboard locker as malware again. Mind you I've been using it every day when gaming or cleaning touchpad and keyboard, with Avira I was testing. And a complete FULL scan with Kaspersky finds only one malware, this little 200kb exe. Once it's deleted, another full, hour long complete system scan is clean. So again, if it was malware, it would have been infecting system for those last two weeks I used it when Kaspersky wasn't installed. It would have done SOMETHING malicious to my system. But as long as that little exe is not on my system, a full 1 ho…

  20. Joon
    Started by Joon,

    Kaspersky had 5 minutes today where it flagged a bunch of stuff. See pic. I'm a little confused. These video files are weeks old. Never flagged. I checked the original torrent and there is no .LNK in the actual package. Just video file, some screens, a txt file or something. So I don't understand what is going on. I don't know where the Trojan is meant to have been, or how there is a malicious LNK file that was created in the /recent folder. I definitely didn't click on any .lnk file from any torrent package or anything. I'm skittish, so I reinstalled Windows. No big deal, but I'd like to know what my exposure was, whether I might still be exposed, what …

  21. Tahmeed702
    Started by Tahmeed702,

    How can I decrypt my data after being targeted by ransomware based on the.mui extension? I received this text file.

  22. Hendarto

    Operation System : Windows 11 v 10.0.22631 Build 22631 Kaspersky Plus 21.20.8.505 Subscription: Kaspersky Total Security Burp Suite v2025.2.4 Build 37731 SQLipy Sqlmap Integration v0.8.5 by Josh Berry I work as a pentester using Burp Suite, so this is very disruptive to my work. I have an issue related to the exclusion feature in Kaspersky Plus, where even though I have set an exclusion for a folder, Kaspersky still scans that folder, causing the files inside it to be detected and deleted The scenario started when I tried to install the Burp extension sqlmap. After successfully installing, the extension file was automatically deleted by Kaspersky…

  23. ArzS
    Started by ArzS,

    Hello, I ran a scan this morning and I got a message from Kaspersky Total Security (version 21.2.10. 391 (m)) that there is a Trojan in my recovery folder (see the print screen below). Kaspersky was not able to disinfect the object. I tried to access to the folder and without success. I also scan the system but there is no error. My laptop is on windows 11 home x64 Build 26100Any idea to get rid of this malware?

  24. Byeongseon
    Started by Byeongseon,

    Hello. In September, 2021, My computer was infected with Magniber ransomware (extension: nojhmrjb). I have not been able to use valuable materials such as photos with my family for three years. Is there any solution to fix this ransomware? Or does anyone have 'Decryptor' about magniber ransomware? The infected files are important pictures with my family. Please help me so that this ransomware can be cured. I really want to fix infected files, especially photos with my family. Thank you.

  25. RICARDO278
    Started by RICARDO278,

    Hello, I would like to know how I could solve the issue with enclosed message below.

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