Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. tulle

    I did a scan using GRC shields up at www.grc.com .The result are as follows :GRC Port Authority Report created on UTC: 2020-08-12 at 02:23:47Results from scan of ports: 0-1055 0 Ports Open 1050 Ports Closed 6 Ports Stealth--------------------- 1056 Ports TestedNO PORTS were found to be OPEN.Ports found to be STEALTH were: 135, 137, 138, 139, 445, 646Other than what is listed above, all ports are CLOSED.TruStealth: FAILED - NOT all tested ports were STEALTH, - NO unsolicited packets were received, - NO Ping reply (ICMP Echo) was received.I am using latest kaspersky internet security 21.1.15.500

    • 1 reply
    • 914 views
  2. Luminous
    Started by Luminous,

    Hello, It all started after having my new cellphone. I searched for the app Kaspersky Internet Security in the Play Store (the same app that runs in my old phone right now) but there was nowhere to be found. What has happened ?? Then I tried to login to My Kaspersky (not to the forums) but my password is not recognized 😮 And there’s not even an option to request a new password 😮 After I successfully logged in with my FB I saw a bel with a red notification on the upper right hand-side. Where it asked me to give my password. Suffice to say that again it was not recognized again… Then I went to my products and saw that the Kaspersky Password Manager has …

    • 1 reply
    • 914 views
    Flood and Flood's wife
  3. Crashguide
    Started by Crashguide,

    In v20.0.14 I can’t find the function “enable / disable Sreenshot” in → Schutzt → Sicherer Zahlungsverkehr anymore. Where can I enable / disable Screenshot now ?

    • 0 replies
    • 908 views
    Flood and Flood's wife
  4. Hoggorm
    Started by Hoggorm,

    As the topic say I get 0 Mbps upload speed when KIS is active. Download speed is normal at 250 Mbps. When I turn protection off I get what I should, 250 Mbps up and down. Any ideas?

    • 1 reply
    • 908 views
  5. scalpha123
    Started by scalpha123,

    Report a malicious program that Kaspersky has not detected. This is a malicious program, used to intercept anti-virus software running, will lock a named Qihoo 360 China anti-virus software installation running, hope to analyze as soon as possible.. The sample has been uploaded as attachment, decompression password :infected opentip:https://opentip.kaspersky.com/5CC57204D155FD6C3381A084DFD710A81B7F93BE87753CFD103926B002978ECC/ Moderator note : Attachment removed

    • 2 replies
    • 908 views
  6. fogged
    Started by fogged,

    Operating system Microsoft Windows 8.1 Home x64 Build 9600 Application version 21.1.15.500(c) One of the features I use is SOFTWARE UPDATER. On 11/24/2020 1:34PM I received an update push on Kaspersky for my app iTunes the push states. Important Update Vendor: Apple Version 12.10.10.2 to 12.11.0.26 Size of update 209 MB I did not install this update but later went to my iTunes app and checked for updates. My iTunes app made a connection to iTunes and checked. The response back was version 12.10.10 is the latest version. For several months now I have checked the iTunes app and there are sometimes important updates available with security patches however I do not get an…

    • 0 replies
    • 907 views
  7. Steffen Lysemose Andersen
    Started by Steffen Lysemose Andersen,

    I remember quite clearly that I previously had the opportunity to see which version the clients I manage had installed when I logged in via my.kaspersky.com This I can no longer see? Or do I overlook something?

    • 3 replies
    • 906 views
    Steffen Lysemose Andersen
  8. MOHAMED WAFAEY
    Started by MOHAMED WAFAEY,

    my files encrypted and i cann’t resolve this problem

    • 1 reply
    • 906 views
    Wesly.Zhang
  9. s.goodsmile
    Started by s.goodsmile,

    The software product document site of the PingIdentiy is blocked by the Kespersky. I can’t see the search result with error in Document site below. https://docs.pingidentity.com/ I can see the result with the Kespersky disabled. I added the exclusion list in the Kespersky but it did’nt work. Please teach me the way how I can see the result without the Kespersky diabled.

    • 2 replies
    • 905 views
    Flood and Flood's wife
  10. thulag
    Started by thulag,

    Hi i want to start running a online forum on wordpress, i was just wondering if i can have kaspersky security my site and forum? whats the name of the product i need to get?

    • 1 reply
    • 903 views
  11. Rimanah
    Started by Rimanah,

    Hello, i’d like to know how to REALIABLY spot a spoofed email? Is there any way that would always work, or you just can’t trust ANYTHING?

    • 4 replies
    • 901 views
  12. the viking
    Started by the viking,

    How do I stop Kaspersky from updating twice a day. I want the updates after I’m done using the computer or I want to be notified when they are to install the updates. I lose all capability to use my computer while they are updating and that is unacceptable. I’ll be glad when my subscription runs out.

    • 0 replies
    • 901 views
    Flood and Flood's wife
  13. yazmo

    So short story i copy paste this bcuz the same exact thing happen to me. only way to get accesack to my internet was to remove kaspersky, i even check with my internet provider change cable before trying removing kaspersky. in my case i also find outafter multipler eboot thatt under application management eveything was deny for internet access i dunno why all of the out of the sudden, i do deny internet access to some file but that was the entire folder and file. even after reeinstalling it it was doing but i mage to restore setting in kaspersky revert to default and now i can have access to internet with kaspersky, been hapening 2 time to me already i dunno why you turn …

    • 0 replies
    • 900 views
  14. sha
    Started by sha,

    hi did anyone knows how to get rid of this virus? everyday keeps detecting. tried to run kido killer, but seems doesnt work, the next day kaspersky console detecting again. Please help

    • 0 replies
    • 894 views
  15. Petr8

    I purchased KIS2022 in the Czech version, but I am currently living in Belgium and I am unable to install and run the application. It pretends to load for a while but then quits and nothing happens.

    • 6 replies
    • 893 views
  16. Esakul Islaml
    Started by Esakul Islaml,

    I mistakenly purchased the basic package. I want to take the premium package. I want to take the premium package by refunding the previous package. I took the basic package not long ago.

  17. Guest #2932

    Hi, I am using win10 and was updating to 1903 just now. At 91% kaspersky notification popped up, saying an installer was trying to change my default browser to iexplore.exe. I could choose to allow once, always allow, or always refuse. I currently use google chrome as default browser. There is a missing option here. Where is the refuse once option? I need the refuse Once option. I can't ignore the notification, can't shut it down, and the update can't continue without making a decision. This is a mistake from Kaspersky. Please fix it.

    • 0 replies
    • 889 views
    Flood and Flood's wife
  18. Snowwolfboi
    Started by Snowwolfboi,

    Dear Kaspersky. I was wonder what is the best settings for best privacy protection, Detection of malicious files. Also give the best performance on my machine.

    • 0 replies
    • 887 views
  19. mehdifirefox

    I made this offer last year but it was not considered Users cannot quickly report every malicious file and site and wait weeks for the malware to be detected It is best to add an option in the app Live and fast each user detects any malicious file or site to add to the database and quickly detected malicious for other users Everyone wants to activate this feature .. Not everyone wants to activate This is one of the best features for countries where you do not hire researchers

    • 4 replies
    • 886 views
  20. Guest #12909
    Started by Guest #12909,

    We’re a consulting software company and we have been developing our programs setup.exe and program.exe is detected a virus/malware and deleted all our programs all the time. Many our customers use Kaspersky has this problem issue. How can we solved this problem? Thank you so much.

    • 1 reply
    • 885 views
  21. ibtseomanager
    Started by ibtseomanager,

    I have recently moved my website from http to https. One of my user reported that my website is not safe to browse according to KasperSky. But i found that one page is totally safe at my end. Here is the link to my webpage: https:// www . ibtindia . com / ssc-cgl-notification-exam-date I have already check on the images, scripts and redirects. Please anyone tell me that: Why this would be happening at customer end? How can i be assure that its safe? I mean is there any way to scan it and get a report. I will be very thankful for any other input.

    • 2 replies
    • 885 views
  22. Harper

    I cannot access my email sever after installing KIS - “connection was reset” errors. It could be a certificate exception. If so, how can I fix this?

    • 3 replies
    • 884 views
  23. Snowwolfboi
    Started by Snowwolfboi,

    anyone who can send me a 100% correct link to download the kaspersky 21.4 beta

    • 0 replies
    • 884 views
    Flood and Flood's wife
  24. Engin
    Started by Engin,

    Topic title: TTP Question 1 : Using a weaponized email, or phishing email, is considered a: ? Question 2 :Choosing to target a small group of users with a phishing email is considered a:? This is a question that has no solution anywhere on the internet. I have to solve it. I received paid training, but I can't do it!

    • 3 replies
    • 883 views
  25. reflash

    Hi! I had the message appear on my mac from time to time: extension signed by “Kaspersky Lab UK Limited” which will be incompatible with a future version of macOS. I have no kaspersky software installed, but it still shows the message. I’ve tried to manually remove those extensions, but it seems they appear again after reboot. How could I solve this?

    • 0 replies
    • 882 views
    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.