"User study page is not loading" or "the start button is not active" [Kaspersky Automated Security Awareness Platform]
Entry posted by svc_kms in Known Problem
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Problem Description, Symptoms & Impact
The problem persists over different browsers, incognito mode and computers. The training status is "In Progress". The number of problematic users is small usually limited to 1-5.
Diagnostics
The issue usually presents itself on the student's (not admin's) side as a grey (non-active) button or a page that is not loading completely.
Workaround & Solution
- Clear the cache and cookies in the browser.
- Pause the training for the problematic user and then restart the training.
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