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Kaspersky Security Awareness

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Kaspersky Security Awareness

A club blog for Kaspersky Security Awareness

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Known Problem

"User study page is not loading" or "the start button is not active" [Kaspersky Automated Security Awareness Platform]

Problem Description, Symptoms & Impact The problem persists over different browsers, incognito mode and computers. The training status is "In Progress". The number of problematic users is small usually limited to 1-5. Diagnostics The issue usually presents itself on the student's (not admin's) side as a grey (non-active) button or a page that is not loading completely. Workaround & Solution Clear the cache and cookies in the browser. Pause t
svc_kms

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