Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.
In cases when some data is not displayed/shown properly in the MMC administration console, for example, data in the right pane is not displayed properly:
One of the most common reasons of such behavior may be blocked/prohibited execution of JS in the Internet Explorer on the host with the console.
This can be easily identified by the following test:
Step-by-step guide
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If you are using the MMC console with different servers, you may want to keep a list of configured servers after upgrading to a new version. Fortunately, this is possible.
Step-by-step guide
Follow these steps before the upgrade.
Save Kaspersky Security Center XX file from C:\Users\%username%\AppData\Roaming\Microsoft\MMC
Upgrade.
Start and close the MMC console.
Remove newly create Kaspersky Security Center XX file from C:\Users\%username%\AppData\Roaming\
General information on Solarwinds N-Central integration can be found in online help.
Trace logs are not created by this plugin. The integration with Solarwinds is based on PowerShell scripts launched on Solarwinds side. The only diagnostic information that is required in case of problems is the output of these scripts that can be found in SolarWinds UI.
Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.
1) Go to Programs and features and find WebConsole
2) Press Change/uninstall
3) Choose Upgrade mode
4) Follow the wizard and you will be able to change port and list of trusted servers.
If there are many outdated entries in Executable files list in computer's properties or on a server, there is a way to bring it up-to-date.
Step-by-step guide
There is a hidden Actualization task that runs at the end of the Inventory task. To use this functionality and quickly update the list of executables, do the following:
Create an Inventory task
Set Inventory scope to either empty or very small folder
Run it
Since the scope of work is small, th
RDP connection invoked via KSC console uses hostname to connect to a host - mstsc.exe is invoked with /v hostname parameter.
Edit command line used to invoke mstsc.exe with ip address parameter instead of the hostname:
Open Custom tools → Configure custom tools
Select Remote Desktop, click Modify
Edit Command line text box, it should contain <host_ip> instead of <A>:
General information on ConnectWise Manage integration can be found in online help.
Enabling and disabling tracing
You may have to save traces of Kaspersky Security Integration with Tigerpaw, for example, if you contact Technical Support and they ask you to provide the traces for diagnostics and troubleshooting. It is recommended to disable tracing when the issue is resolved, as tracing requires additional resources and additional memory to store trace files. It is also recommended to r
General information on ConnectWise Manage integration can be found in online help.
Enabling and disabling tracing
You may have to save traces of Kaspersky Security Integration with Autotask, for example, if you contact Technical Support and they ask you to provide the traces for diagnostics and troubleshooting. It is recommended to disable tracing when the issue is resolved, as tracing requires additional resources and additional memory to store trace files. It is also recommended to r
General information on ConnectWise Automate integration can be found in online help.
LabTech service logs
You can access service logs on a LabTech server by launching LabTech Control Center and then navigating to Dashboard → Management → Service Logs. Then select Go To Computer and select LabTech server.
To view diagnostic info for managed client hosts you should first refresh the information by clicking Commands → LabTech →Send LabTech Error Log. On both LabTech servers and
General information on ConnectWise Manage integration can be found in online help.
Kaspersky Security Integration Service for MSP log
To collect diagnostic log for Kaspersky Security Integration Service for MSP you need to take the following steps:
Navigate to C:\Program Files\Kaspersky Lab\Kaspersky Security Integration Service for MSP;
Open file IntegrationServer.exe.config
Set minlevel attribute to "Debug":
This article is about Kaspersky Security Center for Windows (KSC for Windows)
In this article we will share the steps on how run a .bat file remotely through Kaspersky Security Center (KSC).
How to execute a batch file on the remote hosts
Create an installation package based on a file
Create a remote installation task for that Installation package
Assign the task to a target hosts and start it
During task execution NAgent will run the file using a 32-bi
Sometimes you want to use Connection Gateway for roaming hosts, but you don't want to use the default connection port (13000). To achieve that you can use the following solution.
Step-by-step guide
Open NAgent policy.
Network → Connection section.
Open connection profile properties.
Set necessary port after CG address (see screenshot).
To minimize network load, stop receiving error messages related to SNMP scan or to comply with security standards, you can disable SNMP scan completely.
Step-by-step guide
On KSC server:
Execute: klscflag.exe -pv klserver -fset -n KLSRV_NETSVAN_MAY_USE_SNMP -v 0 -t d
Restart network agent service
net stop klnagent
net start klnagent
In case if you need to disable SNMP scan made by UA/DP, then the command will be slightly different:
klscf
You can set and run PLC Project Integrity Check task in KICS4Nodes console. But it is not clear how to add PLC projects into the task settings in the KSC Console.
Before PLC Project Integrity Check task setting the PLC Project Investigation task should be successfully executed.
Step-by-step guide
Go to the KICS4Nodes policy -> Properties -> Logs and Notifications -> Interaction with Administration Server | Settings.
Enable Versions of PLC projects op
If you accidentally deleted a device from KSC, you can either wait until the next sync (15 minutes by default), or run these commands in a cmd started as administrator:
cd C:\Program Files (x86)\Kaspersky Lab\NetworkAgent
klnagchk.exe -sendhb
Or this command, if you deleted a device running linux:
sudo /opt/kaspersky/klnagent64/bin/klnagchk -sendhb
After that the device should reappear in Unassigned devices.
