 Today (November, 22nd) KAV/KIS, updater crashing, Please read the post |
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 22.11.2006 13:46
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#1
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 Mail subsystem developer  Group: KL Russia Posts: 5773 Joined: 8.04.2005 From: Kaspersky Lab  |
If you have application crash during update, please uncheck "self-defence" option and delete this file manually:
CODE C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP6\Data\updcfg.xml After this operation check "self-defence" option back on. Current updates on the servers are okay! Green light to update. -------------------- |
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22.11.2006 15:04
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#2
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 Security Expert Group: Admin Posts: 786 Joined: 4.04.2005 From: KL HQ |
Utility that deletes this updcfg.xml automatically is attached. No need to disable Self-Defence.
Attached File(s)
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22.11.2006 15:14
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#3
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 Posting guru Group: Gold beta testers Posts: 3584 Joined: 8.05.2005 |
Just downloaded a 900kb file successfully, on manual, after deleting that file you suggested Igor.
This post has been edited by norwegian: 22.11.2006 15:15 -------------------- Box 1: ASUS M2N32 SLI deluxe (wireless-disabled), AMD 64 AM2-X2 4200, Nvidia 7900GT-256MB PCI-E, 2GB ram, 2 x 150GB WD raptors (onboard raid0), 1 x 400GB WD Sata;
O/S - Dual boot 32-bit Win7 Enterprise, build 7600, XP Pro Sp3 Box 2: MSI 865PE-Neo2-P, Intel P4-HT 2.8GHz, Nvidia FX5500-256MB AGP, 1GB ram, 1 x Seagate Barracuda 120GB IDE; O/S - 32-bit XP Home, Sp3 The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke |
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22.11.2006 15:38
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#4
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Advanced Member Group: Members Posts: 154 Joined: 19.09.2005 From: Clinton Twp. Mi. USA |
Just updated. Everything is working Great again!
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22.11.2006 15:41
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#5
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Posting guru Group: Gold beta testers Posts: 3584 Joined: 8.05.2005 |
QUOTE(toyo @ 22.11.2006 20:35) truly strange solution. nonetheless, thank u! and anna is right. i cant imagine wat of the 90% of KIS users, none of them being technical, 2 say the least.  Considering the turn around on this, by the time half of the users realise, it will be fixed. -------------------- Box 1: ASUS M2N32 SLI deluxe (wireless-disabled), AMD 64 AM2-X2 4200, Nvidia 7900GT-256MB PCI-E, 2GB ram, 2 x 150GB WD raptors (onboard raid0), 1 x 400GB WD Sata;
O/S - Dual boot 32-bit Win7 Enterprise, build 7600, XP Pro Sp3 Box 2: MSI 865PE-Neo2-P, Intel P4-HT 2.8GHz, Nvidia FX5500-256MB AGP, 1GB ram, 1 x Seagate Barracuda 120GB IDE; O/S - 32-bit XP Home, Sp3 The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke |
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22.11.2006 15:45
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#6
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 Global Moderator Group: Global moderators Posts: 25915 Joined: 7.04.2005 |
Some posts have been deleted, only so that users will see the fix/utility as quickly as possible.
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22.11.2006 16:01
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#7
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 Newbie Group: Members Posts: 2 Joined: 22.11.2006 From: Athens Greece |
QUOTE(Igor Kurzin @ 22.11.2006 12:04) Utility that deletes this updcfg.xml is attached. it was very helpfull thanks! but this kind of problems makes a prodact unreliable!  not all of the users have the time or the knowing to fix the problem i thing lots of them they are going to use another prodact! i am sory but thats only my opinion 
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22.11.2006 16:09
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#8
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 Member Group: Members Posts: 46 Joined: 26.06.2005 |
QUOTE(Igor Kurzin @ 22.11.2006 10:40) C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP6\Data\updcfg.xml and update a little later. You Moderators should put this message on the home page!!! I think there must be a lot of people getting mad now. -------------------- Fox Woods
------------ Firewall: Comodo / ZoneAlarm Pro Antivirus: Kaspersky / Antivir / Nod32 |
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22.11.2006 16:19
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#9
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 Advanced Member Group: Members Posts: 63 Joined: 30.06.2005 From: UK |
QUOTE(Don Pelotas @ 22.11.2006 13:45) Some posts have been deleted, only so that users will see the fix/utility as quickly as possible. Hi, I'm having problems updating two pc's here with Kav v6.0, I keep getting AVP.exe error and KAV then turns off  I've tried the clean up utility but I get an error "cannot cleanup" Can anyone help please? (I'm not technical whatsoever so please be gentle with me )TIA -------------------- remember you are unique just like everybody else
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22.11.2006 16:19
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#10
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 Advanced Member Group: Members Posts: 122 Joined: 20.09.2006 From: Centurion, South Africa |
QUOTE(Igor Kurzin @ 22.11.2006 14:04) Utility that deletes this updcfg.xml automatically is attached. No need to disable Self-Defence. Phew was getting panicky! Thanks for the fix! Igor love your avatar - cats are my favourite! Thanks guys... 
-------------------- Don't be afraid to ask - it's better to question and feel a tad daft, than to come crying to Kaspersky after you've messed up your PC!  |
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22.11.2006 16:35
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#11
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 Advanced Member Group: Gold beta testers Posts: 261 Joined: 2.03.2006 From: Bulgaria |
QUOTE(unique @ 22.11.2006 16:19) Hi, I'm having problems updating two pc's here with Kav v6.0, I keep getting AVP.exe error and KAV then turns off I've tried the clean up utility but I get an error "cannot cleanup" Can anyone help please? (I'm not technical whatsoever so please be gentle with me )TIA Just go to Settings - Services and uncheck the box Enable Self-Defense, start the tool and check again this box (Enable Self-Defense)! -------------------- |
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22.11.2006 16:37
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#12
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 Advanced Member Group: Members Posts: 690 Joined: 16.05.2006 From: London, England |
QUOTE(CautiousKitty @ 22.11.2006 13:19) Phew was getting panicky! Thanks for the fix! Igor love your avatar - cats are my favourite! Thanks guys... Question: do all users have to apply the fix specifically, or delete the file manually? Or is this going to be sorted out automatically for most people - if not it's true that it will put people off this product. |
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22.11.2006 16:39
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#13
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Advanced Member Group: Members Posts: 63 Joined: 30.06.2005 From: UK |
QUOTE(tigertron @ 22.11.2006 14:35) Just go to Settings - Services and uncheck the box Enable Self-Defense, start the tool and check again this box (Enable Self-Defense)! Hi, Thank you for your reply I tried that but still got the error (am running win2k) but it worked on my XP machine. This is driving me up the wall  Any other ideas please as I don't like not being protected
-------------------- remember you are unique just like everybody else
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22.11.2006 16:42
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#14
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Security Expert Group: Admin Posts: 786 Joined: 4.04.2005 From: KL HQ |
QUOTE You Moderators should put this message on the home page!!! I think there must be a lot of people getting mad now. We will put an FAQ asap on the Support page. QUOTE Igor love your avatar - cats are my favourite Thanks! I have a cat at home.. not a tiger though QUOTE do all users have to apply the fix specifically, or delete the file manually? Or is this going to be sorted out automatically for most people - if not it's true that it will put people off this product. You can either delete the file manually or use the utiility - the action will be the same. Unfortunately it is not going to be solved by itself for those, who updated from the bad updates.
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 22.11.2006 16:45
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#15
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Newbie Group: Members Posts: 4 Joined: 22.11.2006 |
 Thanks Igor Kurzin kaspersky so fast to fix things, so worth the buy
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22.11.2006 16:47
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#16
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Global Moderator Group: Global moderators Posts: 25915 Joined: 7.04.2005 |
QUOTE(Igor Kurzin @ 22.11.2006 15:42) Thanks! I have a cat at home.. not a tiger though .............but perhaps an interesting pet to have..........as long as you remember to feed him!  
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22.11.2006 16:48
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#17
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 Advanced Member Group: Members Posts: 211 Joined: 20.03.2006 From: Derna - Libya |
Good job guys, was getting panicky too
I, too, think you should put this message on the home page!!! --------------------  |
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 22.11.2006 16:59
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#18
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Newbie Group: Members Posts: 1 Joined: 22.11.2006 |
Sorry but I cant find any option labelled "self defense" Might it have any other label?
I was not able to update and three times I have received the windows XP error notification and then Kaspersky has shut down. This is not just during updating but when the computer has not been connected to the internet. I have run the attachment on this forum and can now update but could the other 'shut downs' when not connected be related to this. This post has been edited by macdaithi: 22.11.2006 17:01 |
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22.11.2006 17:03
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#19
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 True legend Group: Moderators Posts: 53521 Joined: 28.01.2006 From: Timisoara, Romania |
Hello
yes, the other crashes, could be unrelated. what exact version of windows (+language) and version of kis.kav are you using? -------------------- |
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22.11.2006 17:20
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#20
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Global Moderator Group: Global moderators Posts: 25915 Joined: 7.04.2005 |
QUOTE(macdaithi @ 22.11.2006 15:59) Sorry but I cant find any option labelled "self defense" Might it have any other label? I was not able to update and three times I have received the windows XP error notification and then Kaspersky has shut down. This is not just during updating but when the computer has not been connected to the internet. I have run the attachment on this forum and can now update but could the other 'shut downs' when not connected be related to this. Maybe you should simply try to reinstall 6.0.1.411 this way: 1. Download KisKav6Remove.zip . 2. Make a folder called Kav 6.0 on the desktop and unzip KisKavRemove into this,, then uninstall Kaspersky, reboot into safemode and run the tool (doubleclick on "avp_remove.cmd" for the 6.0 tool). Only works if installed in the default c:\ location with windows! 3. Now boot into normalmode and install Kaspersky again. -------------------- |
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